Photo of Bally’s Black Hawk, Black Hawk, CO

Marketing Guest Services Representative

Bally’s Black Hawk

300 Main Street
Black Hawk, CO 80422

Hotel Casino
Managed By Bally’s Corporation
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Compensation: $16.00 per hour, Full-Time

Description

Essential Duties And Responsibilities
  • Maintains a professional, friendly and courteous atmosphere that provides guests with an exceptional gaming experience.
  • Assists guests, players, and Slot Hosts with all requests in a professional and timely manner.
  • Explains the Bally's Rewards program in detail.
  • Effectively markets the Bally's Rewards program to all new casino guests and actively enrolls new members.
  • Evaluates play and issues complementary amenities based on established guidelines.
  • Utilizes all aspects of the Player Tracking System.
  • Stays informed about all Slot and Table Games activities and events.
  • Maintains general knowledge of the properties.
  • Inputs all player information into the database system and issues player cards.
  • Complies with all company's policies and procedures, as well as Colorado Gaming rules and regulations
  • Performs other job related duties as requested.
Certifications And Licenses
  • Must obtain a Colorado Gaming Support License
Competitive Benefits

Bally's Black Hawk Casino offers: Health, Dental, Vision, 401K, PTO, Company paid Disability and Life Insurance; Employee Discount Meals, Subsidized Bus Passes, Reimbursement of Colorado Gaming License fees and Free Covered Employee Parking.

Discl AI Mer
Bally's Black Hawk Casino is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, gender, age, religion, disability, sexual orientation, veteran status, or marital status.

Qualifications

Excellent guest service skills; computer literate

Posted March 18, 2024

Bally’s Black Hawk

Bally’s Black Hawk North Casino is owned and operated by Bally's Corporation. Its 18,000 sq ft gaming space is spread over three floors.

The casino floor offers over 400 slot machines including new themes, classic reel slot and video poker. Table players enjoy live-action on 8 table games featuring Blackjack, Craps, and Roulette.  There is also a High Limit area on the 2nd floor of the casino.  The casino features a Sportsbook and a Sportsbook Bar, with a large video wall, 11 additional TVs, 8 sports betting kiosks and 2 off-track betting terminals, and a VIP Lounge.

The B Bar is located on the 2nd floor and offers a full selection of frozen daiquiris. Guests can dine in the Casino Cafe & Grille, serving southern restaurant cuisine.

Bally's Black Hawk West Casino, formerly Golden Gates Casino, is the second of the three casinos in Black Hawk, Colorado owned and operated by Bally's Corporation.
The West venue features nearly 200 slots and video poker machines, along with 8 table games and a 17-table "poker parlour," which runs daily cash games and tournaments. Guests can dine in a restaurant and a full-service bar.

Bally’s Black Hawk, formerly Golden Mardi Gras Casino offers 650 slots, 33 exciting table games, and the Black Hawk’s best poker parlour.
At Bally’s Black Hawk we offer a range of career opportunities in a fast-paced entertainment environment. Our mission is to provide guests with a positive and memorable experience in a friendly, safe and most of all, fun environment!

Our Full-Time Team Members Receive the Following Benefits:

  • Medical Insurance
  • Dental Insurance
  • Vision Insurance
  • Disability Insurance
  • Life Insurance
  • Flexible Spending Account
  • 401(k) with company match
  • Compensation for Colorado Gaming License fees
  • 50% off employee food discount
  • Free covered parking
  • Subsidized transportation options for casino buses ($4 – $6 round trip)
  • Internal growth, transfer opportunities and career development
  • Seven observed holidays with holiday pay
  • 12 Days of PTO in first year of employment

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.

With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field with amazing opportunities for advancement.

Our Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. 

Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.

We Invite you to Join Us Today!

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