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Supervisor - Housekeeping

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation
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Compensation: $18.00 per hour, Full-Time

Description

Essential Functions
  • Supervises and ensures efficiency of the Guest Room Attendants and House Attendants, issues work assignments, keys, etc., and monitors their work progress.
  • Ensures that assigned floors, closet and carts are cleaned before end of shift.
  • Submits work orders for all maintenance issues.
  • Assists the inventory specialist with monthly and quarterly inventories.
  • Investigates complaints regarding housekeeping service and equipment.
  • Responsible for all daily housekeeping services to guest rooms, corridors and service elevator landings.
  • Responds to any guest request or complaint immediately.
  • Retrains Guest Room Attendants as needed to correct deficiencies.
  • Inspects housekeeping floor closets in the morning and ensures that linens are supplied to par stock levels and adequate supplies are in place.
  • Ensures delivery of supplies to the floors, removal of soiled linen and trash, vacuuming and cleaning of guest corridors, guest elevators landings and staircases.
  • Ensures that all vacant/ready rooms are reported immediately. Inspects at least three departures and ready rooms per section with written checklist daily.
  • Inspects every departure and ready suite and every VIP arrival, assigned guestroom, prior to the arrival of the guest.
  • Ensures that all “special projects”, (deep cleaning, etc.) are completed properly and as scheduled.
  • Coordinates any maintenance work through the Office Coordinator and follows up that the work was properly completed.
  • Ensures that every guestroom in the section has been properly serviced prior to the end of the shift.
  • Ensures that at the end of the shift, all floor closets are left orderly and that all Guest Room Attendant carts are stored orderly and secured.
  • Signs in and accounts for all section key cards.
  • Returns any guest item left behind in a departure room to the housekeeping office immediately for subsequent turn over to the lost and found department.
  • Reports any unusual occurrence to the Executive Housekeeper.
  • Communicates daily with the staff; informs staff of all happenings in the hotel and casino.
  • Rewards and recognizes superior performers.
  • Interviews, selects, hires, and retains superior employees.
  • Completes timely evaluations for subordinates.
  • Conducts formal and informal training for subordinates.
  • Conducts formal and informal coaching and counseling with subordinates.
  • Rewards and recognizes superior performers.
  • Ensures that employees work safely and follow all safety rules.
  • Ensures compliance with relevant laws and regulations as well as company policies and procedures.
  • Maintains up-to-date knowledge of industry and competition.
  • Ensures effective communication within the department and company.
  • Holds subordinates accountable for established performance expectations.
  • Motivates and develops staff; provides advice and guidance as appropriate.
  • Complies with and enforces compliance with the company’s recycling program standards.
  • Completes schedule for House Attendants
Additional Functions
  • Performs other duties as assigned.
Education/Requirements
  • High school diploma or GED or equivalent work experience required.
  • 1 - 3 years of supervisory experience in Hotel operations preferred.
  • Must possess computer proficiency with Microsoft Word.
  • Must possess good oral and written communication skills.
  • Must possess good customer service and leadership skills.
  • Must be able to solve problems and deal with a variety of situations.
  • Must present an overall professional appearance.
  • Must be able to work weekends, holidays and nights as scheduled.
  • Must be able to successfully pass a background check.
  • Must have initiative, well-developed interpersonal skills and the ability to set and achieve high standards of performance.
  • Must have the ability to make progress on multiple assignments under time constraints.
  • Must be able to speak, read and write English
Organizational Relationships

Accountable to: Executive Housekeeper

Accountable for: Guest Room Attendants

House Attendants

The Above Description Denotes Some Of The Specific Characteristics Which Are Necessary To Perform The Principal Functions Of The Job And Are Not Intended To Be A Description Of All Work Requirements That May Be Inherent In The Position.
Bally’s Dover Is An Equal Opportunity Employer.

Addendum to Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements

X

Seeing

X

Pull ( 50 pounds)

X

Bend

X

Color Perception

X

Climb, Ascend/Descend (Stairs, Ladders)

X

Stoop /Kneel /Crouch

X

Hearing / Listening

X

Lift ( 50 pounds)

Taste

X

Clear Speech / Talking

X

Carry ( 50 pounds)

Smell

X

Touching

Drive (local / long distance)

Repetitive Motion

X

Dexterity /Hand

Walk for Extended Periods

Run

Dexterity /Fingers

X

Stand for Extended Periods

Reach (Above Shoulder)

x

Push (50 pounds)

X

Sit for Extended Periods

Other:

Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills

X

Reading – Complex

X

Writing – Complex

X

Analysis / Comprehension

X

Clerical

X

Basic Math Skills

X

Judgment / Decision Making

Work Environment

X

Shift Work

Outside

Pressurized Equipment

X

Works Alone

Extreme Heat

Moving Objects

X

Works with Others

Extreme Cold

High Places

X

Verbal Contact with Others

X

Extreme Noise

Fumes / Odors

X

Face-to-Face Contact

X

Mechanical Equipment

Hazardous Materials

X

Inside

X

Electrical Equipment

X

Dirt / Dust

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Notes
Posted April 2, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.