Photo of Bally’s Dover, Dover, DE

Representative - HR Services

Bally’s Dover

1131 North DuPont Highway
Dover, DE 19901

500 Room Hotel Casino
Managed By Bally’s Corporation



Major Focus

Responsible for providing administrative support to all functions of the Human Resources Department, with specific emphasis as the Company’s representative for the Delaware Lottery license application process and Employee Action Form processing.

Essential Functions
  • Provides instruction and supervision for individuals in the process of completing Delaware Lottery license applications.
  • Verifies identification of all Delaware Lottery license applicants through the inspection of documents as to identity, proof of age and proof of citizenship.
  • Reviews all Delaware Lottery license applications for completeness, legibility and proper responses to questions.
  • Maintains a Delaware Lottery license application and renewal application log.
  • Responsible for reviewing and processing Employee Action Forms (EAFs) which include but is not limited status changes, promotions, annual reviews, transfers and terminations.
  • Provides support activities such as answering telephones and assisting and resolving problems/inquiries of visitors/customers.
  • Performs a range of diverse administrative activities in the resolution of a variety of day-to-day matters concerning Human Resources functions.
  • Prepares word processing memos, letters, reports and other Human Resources related forms.
  • Responsible for preparing monthly and quarterly reports.
  • Responsible for logging and filing corrective counseling notices.
  • Responsible for maintaining the annual performance review log.
  • Establishes, updates, and maintains employee files and records; implements and maintains data management systems, as required.
  • Provides exceptional customer service.
  • Works safely, following all established safety rules and regulations.
  • Communicates effectively with co-workers, supervisors and guests.
  • Follows all relevant policies and procedures.
  • Must comply with the company’s recycling program standards.
Additional Functions
  • Provides backup for other Human Resources staff as needed
  • Performs other duties as assigned.
  • Must possess High school diploma, GED or equivalent experience.
  • One year of experience in general office work required.
  • Supplemental college courses in administration or human resources preferred
  • Proficient in MS Office applications to include Word, Excel, Power Point, and Publisher.
  • Must be able to provide outstanding customer service.
  • Must be able to write clearly, concisely and use correct grammar, spelling and punctuation.
  • Must perform work accurately and in accordance with standard procedures.
  • Must be able to manage processes, multiple priorities and work under pressure.
  • Good analytical/numerical, organizational, interpersonal and written/oral communication skills are required.
  • Must maintain and honor confidentiality and have the ability to balance HR integrity with the needs of front line employees and management.
  • Must be able to report to work on time as scheduled
  • Must present an overall professional appearance and report to work in appropriate attire
  • Must be able to work weekends, holidays and nights as needed
  • Must be able to successfully pass a background check
  • Must be able to speak, read and write English

The above description denotes some of the specific characteristics which are necessary to perform the principal functions of the job and are not intended to be a description of all the work requirements that may be inherent in the position.

Dover Downs, Inc. is an equal opportunity employer.

Addendum To Job Description

These are physical and mental requirements of the position as it is typically performed. Inability to meet one or more of these physical or mental requirements will not automatically disqualify a candidate or employee from the position. Upon request for a reasonable accommodation, the Company will review for reasonableness, depending on the requirement, the essential functions to which it relates, and the proposed accommodation.

Physical Requirements



Pull ( pounds)


Color Perception

Climb, Ascend/Descend (Stairs, Ladders)

Stoop /Kneel /Crouch


Hearing / Listening


Lift ( 10 pounds)



Clear Speech / Talking


Carry ( 10 pounds)



Drive (local / long distance)

Repetitive Motion


Dexterity /Hand

Walk for Extended Periods



Dexterity /Fingers


Stand for Extended Periods

Reach (Above Shoulder)

Push ( pounds)


Sit for Extended Periods


Mental / Reasoning Requirements

Reading – Simple

Writing – Simple

Advanced Math Skills


Reading – Complex


Writing – Complex


Analysis / Comprehension




Basic Math Skills


Judgment / Decision Making

Work Environment

Shift Work


Pressurized Equipment


Works Alone

Extreme Heat

Moving Objects


Works with Others

Extreme Cold

High Places


Verbal Contact with Others

Extreme Noise

Fumes / Odors


Face-to-Face Contact

Mechanical Equipment

Hazardous Materials



Electrical Equipment

Dirt / Dust


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and/or skills required of all personnel so classified.

Posted April 2, 2024

Bally’s Dover

Bally’s Dover is a unique Four Diamond casino hotel conveniently located in the heart of the Mid-Atlantic region. Our smoke-free casino features 33 table games such as Craps, Mini Baccarat Macau Style with Dragon Bonus, Blackjack, Roulette, Emperor's Challenge Pai Gow Poker, High Card Flush, 3 Card Poker with 6 card bonus bet, Player's Edge 21+3, Heads Up Hold'Em, and Cajun Stud. Players also enjoy 2,200 slot machines, including progressives and penny machines all the way up to $100 slots.

Our luxurious AAA-rated Four Diamond casino hotel is the largest in Delaware with 500 well-appointed guest rooms and suites. The stunning Rollins Center® ballroom and well-equipped breakout rooms accommodate conventions, corporate meetings, banquets, weddings and celebrations of many kinds.

Bally's Dover Casino Resort offers a wide variety of dining options from New York-style deli to a gourmet steak and seafood restaurant.  Casual dining includes family-style Italian, specialty seafood, station-style buffet, two gourmet coffee and pastry shops and more. Food & beverage venues include Gr8 Burgers, Jerry Longo's Meatballs & Martinis, Macau Kitchen Express, The Royal Prime, Sugar Factory, Sweet Perks Too and the Winner's Circle Restaurant.

Toppers Spa/Salon offers exquisite spa treatments and salon services in a tranquil setting.  Our shops include Godiva, Swarovski, The Colonnade Marketplace and Fashions of The Colonnade featuring trendy and classic designer apparel and accessories.

World-class sports action awaits with live harness racing from November to April with a liberal purse structure to attract the best horses and drivers from Delaware, Maryland, Pennsylvania, New Jersey, New York, Ohio and Canada.

Guests can wager on harness and thoroughbred horse racing from across the country, 363 days a year in our Race & Sports Book, in addition to professional football sports betting. Our casino hotel adjoins Dover International Speedway®, which hosts two thrilling NASCAR® race weekends each year.

We feature some of the best live entertainment in our region as well as live boxing events.

Our parent company, Bally’s Corporation is a global casino entertainment company with a growing presence including award-winning casinos and resorts, as well as a broad portfolio of digital sports betting and casino offerings.With approximately 10,500 employees spread in offices around the world, Bally’s Corporation is one of the fastest-growing competitors in our field. Company assets within the United States include 15 casinos, a horse racing track, and access to online sports betting licenses in 18 states. Our casino operations boast an impressive total collection of over 15,000 slot machines, 500 table games, and 5,300 hotel rooms.