Front Office Manager

The Opportunity 

Delaware North Parks and Resorts is hiring a Seasonal Front Office Manager to join our team at Big Meadows Lodge in Shenandoah National Park, Virginia. Working in an exciting, fast paced environment, you will never have a dull day at work; as a Front Office Manager you will work closely with the General Manager to ensure effective overall operations and manage all aspects of night auditor and front desk duties. Apply to join our collaborative team today.

This position includes free room and board for the season.

The season for this property goes from 4/24 - 11/3.

Pay

Minimum – Anticipated Maximum Base Salary: $46100 - $62200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• Annual performance bonus based on l
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Coordinates and manage front desk duties, supervising team members on scheduling, training, assigning and directing work, and overall performance, and organizes operations and procedures, ensures operations are in compliance with company policies and programs
• Responsible for all front desk guest relations, including addressing and resolving guest and team member complaints, and responding to guest inquiries
• Responsible for managing all front office software and hardware systems and become an expert on the property management system
• Reconcile all monthly OTA and direct bill accounts, review operating and sales reports to determine necessary changes to the operations to realize revenue maximization and financial success
• Coordinate with support managers for compliance of policies, merchandise mix and inventory
• Oversee and supervise a team of up to 10, including scheduling, training, and coaching

Qualifications 

• Three (3) to five (5) years' hotel Front Office experience required
• One (1) to two (2) years' hotel supervisory experience required
• Written and verbal communication skills
• Demonstrate initiative, leadership and team building skills
• Experience with Opera Cloud is preferred
• Ability to manage frequent change, good time management and the time of team members
• Ability to work varied shifts between 7am - 11pm, including weekends and holidays required
• Must be 21 years of age

Shift Details 

Day shiftEvening shiftHolidaysWeekends

Who We Are 

Shenandoah National Park offers over 200,000 acres of protected lands with lots to explore including cascading waterfalls, spectacular vistas, and quiet wooded hollows. It’s a great place to hike, camp, bike, fish, take photographs or go canoeing.  

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.