Assistant GC&E Manager

Description

An Assistant GC&E Manager will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations.

What will I be doing?

An Assistant GC&E Manager, you will assist in meeting and banquet efforts to maximise revenue, profit, and the satisfaction of Guests and vendor relations. The Assistant GC&E Manager will develop the Team through the coordination of an onboarding plan and continued development efforts to ensure that the Groups. Conference and Events and related Teams are fully prepared to offer an exceptional conference and event experience. Specifically, an Assistant GC&E Manager will perform the following tasks to the highest standards:

• Assist the Groups. Conference and Events Manager to maximise conference and banqueting revenue and profit through pro-active selling techniques, calendar/time management, and pricing strategy
• Ensure the highest standards of conference and banqueting business processes
• Implement an effective selling strategy and ensure this strategy is understood and executed by all Team Members
• Ensure fairness in vendor selection and with vendor pricing, such that non-contracted customers receive the same rates (quotes) regardless of the chosen booking channel used
• Ensure company/department specific induction/onboarding plan for Revenue/Conference and Events/ Reservations Managers is identified, executed, and in coordination with the relevant Human Resource Manager and Regional Director of Revenue
• Maintain consistent communication with the Training and Development department to ensure Teams at all levels are trained and developed through the use of structured training calendars and programs
• Maintain strong internal control of the working environment, such that it is always in compliance Hilton and the Hotel brand's policies and procedures
• Ensure communication meetings occur and are accompanied by documentation/minutes on a monthly basis
• Manage staff performance in compliance with company policies and procedures
• Recruit, manage, train and develop the Conference and Events Team

Requirements

What are we looking for?

An Assistant GC&E Manager serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Demonstrated previous experience in similar role
• Proven commercial acumen
• Ability to demonstrate negotiation and influencing skills
• Effective management skills
• Ability to manage conflict effectively
• Positive attitude and excellent communication skills
• Ability to work under pressure

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• Previous experience working within the hospitality industry
• Commercial and industry knowledge

What will it be like to work for Hilton?

What will it be like to work for  Conrad Hotels & Resorts?

Conrad Hotels & Resorts combines contemporary design, sophisticated amenities and personalized service. Conrad’s guest service is instinctive, discreet and enhanced by innovation to provide exceptional travel experiences all over the world. And, our amazing Team Members are at the heart of it all!