Banqueting Operations Supervisor

Description

The stories begin here, at The Caledonian:

Standing proudly at the West End of Princes Street, and known locally as the “Caley”, The Caledonian is one of Edinburgh’s most iconic landmarks. This former Victorian railway-building hotel nestles in the shadow of the Edinburgh Castle, with its reputation for excellence has attracted international visitors and notable personalities for over a century.

We are delighted to celebrate The Caledonian’s 120^th anniversary in Scotland’s capital, proudly celebrating and sharing it’s stories, anecdotes and memories throughout the hotel and beyond.

Click on the links to get a glance inside the doors of The Caledonian: Hotel Website, Instagram, Facebook, YouTube

WELCOME TO A WORLD OF OPPORTUNITIES AT THE WORLD'S #1 BEST WORKPLACE, AWARDED BY GREAT PLACE TO WORK & FORTUNE

Why do we enjoy working here? This is more than just a workplace.

Here you have the opportunity to develop and discover yourself as much professionally as you do as a person. Here they support you and encourage your individuality. Here you will meet incredibly inspiring people you can call friends, for life. Here we are incredibly passionate about delivering special unforgettable moments to our guests and colleagues.

At The Caledonian, we are proud to guarantee every team member at the hotel a wage of at least £11.80 per hour!

We can coach, train and develop you to help find your passion - whether it is exploring your first role or your next step in the exciting world of hospitality.

A WORLD OF REWARDS

Hourly Rate of £12.40 per hour (plus gratuities which are shared across the team/ and you will also be included in our fantastic upselling program). As a permanent contracted Team Member, you will enjoy time and a half for any overtime, including bank holidays. We are able to offer Full Time hours. Smart uniform provided and laundered Free and healthy meals when on duty catering to a variety of dietary requirements Short Term accommodation to support your relocation from other areas of the UK or further (subject to availability) Grow your Career your next position could be as a Team Leader or Supervisor. Personal Development programmes designed to support you at every step of your career with our own Learning and Development Manager based at the hotel. Team Member Travel Program: discounted hotel nights from FORTY POUNDS per night around the world with GO HILTON! As well as a free stay at the hotel on the successful completion of probation 50% off Food and Beverages (subject to individual outlets) Holiday: 28 days including bank holidays Life insurance Modern and inclusive Team Member’s areas Recognition non-stop all year long! Birthday – join us for a team birthday dinner at the hotel Want to find out more  - follow us on the HR Instagram

We look forward to explaining in detail the selection of magnificent benefits that you would expect from a global hotel organization like Hilton Worldwide.

If you understand the value of personalised attention and know how to treat even the most extraordinarily different experiences with the same rich level of guest service, you may just be the person we are looking for!

       You will join the Food & Beverage team in the Conference and Events Operations team 

       You enjoy supervising and delivering operations smoothly and efficiently, dealing with guests’ queries and complaints, and creating memorable experiences for our guests and colleagues. You will work closely with the management team, deputising in their absence, and working towards common goals.

       Are you an ambitious Food & Beverage professional looking to develop your leadership skills and passionate about guiding your team to success? Do you have excellent communication, coaching, and problem solving skills? Then this is the job for you!

       You will be the face of the outlets, communicating with the kitchen and the guests alike ensuring a smooth and memorable experience 

       Ability to work in different areas of Food & Beverage including Breakfast, Bar, Restaurant, In Room Dining and Conference & Events 

       Supervise Food and Beverage Outlet operations across all food and beverage outlets 

       Communicate and delegate tasks to the team 

       Ensure compliance of brand standards 

       Effective time management and communication skills 

       Manage guest queries in a timely and efficient manner 

       Assist Food and Beverage management with achieving financial targets 

       Carry out cleaning duties as assigned to you in any of the food and beverage outlets 

       Adhere to all hotel brand standards 

       As a Food and Beverage Supervisor, you will work 5 days per week, including, but not always, weekends and bank holidays 

We look forward to welcoming you to our hotel and sharing with you the opportunity to work with our fantastic Leaders, who can coach, mentor and develop you in achieving your personal goals and your future hospitality career.

We are open to confidential conversations with candidates about the role as part of the application and recruitment process.  Please email Elizabeth.jones@hilton.com if you have any questions in regards to the job opportunity.

EVERY JOB MAKES THE STAY.

At Hilton, It Matters Where You Stay, but The Stay is only one side of the story.

We know it takes hundreds of jobs to create unforgettable experiences for our guests – and behind every job, there’s an extraordinary person working to make each Stay magical.  That’s why at Hilton, Every Job Makes the Stay.

Find out more about all our brands and hotels - Hilton Brands | Global Hospitality Company