Manager - FOH Multi Outlet

Description

• Creates and maintains a positive work environment focused on training, development, and engagement.
• Coordinates needs and shares information with other departments through constant communication.
• Attends required meetings and monitors progress of department goals.
• Focuses on maximizing profitability through menu pricing, sales training for staff, product cost containment, and labor control.
• Ensures all health and safety regulations are adhered to (Health & Social Services, OSHA, ABCC, etc.) with high regard for local, state, and federal laws.
• Responsible for training and reinforcing safe alcohol service practices including but not limited to verifying guest is over 21 with valid ID, no over-pouring, procedures for refusal of alcohol service.
• Responsible for the public-facing appearance of all food and beverage venues to include signage, menus, supplies, cleanliness, and functionality.
• Makes recommendations for hiring and terminations of front of house personnel for food and beverage venues.
• Creates a culture of accountability by setting clear written expectations and procedures.
• Ensures all managers and supervisors inspect according to established standards, and ensures all disciplinary actions abide by guidelines set forth by Human Resources.
• Ensures all venues are kept up to date on any required licenses or permits.
• Enforces performance standards, policies and procedures in the venues are in accordance with Company’s Purpose and Values.
• Performs daily walk through of property venues, notating and acting on any observed issues.
• Maintains strict inventory controls to reduce loss, theft, and spoilage.
• Optimize labor by measuring productivity, and cross-utilizing staff.
• Evaluates employee concerns and adjusts based on feedback.
• Responsible for ongoing maintenance and training on the point of sale system.
• Ensures venues follow strict open and close process to include a handover and financial report.
• Ensures proper cash handling is taught and employees are held accountable to policies and procedures.
• Sets department annual and quarterly goals. Reports progress to goals on a weekly basis.
• Maintains inventory of supplies to ensure guest-facing appearance is consistent (china, glass, silver, paper goods).
• Communicates with EVS and Stewarding for cleaning needs. Ensures front of house team assists with cleaning.
• Assists with responses and root cause analysis of guest feedback through multiple platforms (comment cards, social media, Open Table).
• Ensures HR paperwork for all food and beverage venues is fully complete and submitted according to standard.
• Spends a portion of each shift on the floor in venues interacting with customers, managers, and employees.
• Maintains high level of visibility in front-of-house especially during peak business levels. Working with Director of Food & Beverage, adjusts schedule to be present at the most important times.
• Cooperates with other departments to receive and action feedback.
• May be required to stand in for venue manager or supervisor as needed.
• Monitors, establishes, and maintains par stocks by outlet and oversees monthly inventory counts as well as random spot check inventories.
• Keeps current with trends in the food and beverage industry. Institutes monthly training topics to include a focus on beverage such as wine, spirits, cocktails, and beer.
• Works with property management team and TRMG Corporate Director of Beverage & Nightlife Operations on product mix, ongoing training, and other objectives as assigned.
• Holds regular meetings with food and beverage supervisory team to ensure timely exchange of information.
• Exercises considerable judgement in determining priorities, managing projects and assignments, delegating work, and overall accomplishment of goals and tasks.
• Develops and implements strategic goals, objectives, and business plans for the department.
• Interviews, selects, hires, and retains superior employees.
• Conducts training with subordinates, both formally and informally.
• Oversees and ensures that employees work safely and follow all safety rules

Qualifications