Guest Service Agent

Why People Like to Work with Us

• A friendly and passionate customer service work environment
• Award winning Hilton property in the top 9% of all full service Hilton Hotels
• Work a flexible schedule with possibilities of a 4 day work week
• $250 annual retention incentive
• $500 full-time and $250 part-time employee referral incentive
• Public transportation provided by Chartwell Hospitality
• Growth Opportunities with an expanding company
• Travel on reduced room rates as an Employee Hilton Honors member

We offer full benefits to full time employees after 60 days of employment.

• Medical
• Dental
• Vision
• Life Insurance
• Long and Short Term Disability
• PTO
• Vacation
• 7 Holidays

A perfect place for someone just like you.

What makes a workplace feel like home? It’s a place that brings out your best, every day. Because it makes you want to be better, every day. It’s a place where your strengths are appreciated. Where people welcome you as you are. And applaud you for where you’re going.

We invite you to search and apply for jobs at careers.chartwellhospitality.com

Immediate Supervisor

Guest Service Manager

Job Summary

Performs sales and customer service functions related to the guest registrations, reservations, and revenue collections, in a manner that will ensure Chartwell Hospitality guests receive a safe and secure place to say with friendly, attentive service.

Essential Job Functions

• Performs the functions of the front desk including check-ins, check-outs, reservations, answer telephone, provide wake-up calls, etc.
• Display a positive, upbeat attitude. Provide information concerning hotel, facilities and functions, as well as, their location.
• Familiar with property security and key control procedures, as well as, fire safety procedures.
• Completes paperwork necessary for front desk operation.
• Perform tasks assigned by Guest Service Manager or General Manager.

Necessary Skills and Attributes

• Excellent verbal, comprehension, listening and problem solving skills
• Adaptability
• Report and accounting skills
• Guest relation skills

Formal Education

High School Diploma or equivalent

Physical Requirements

While performing the duties of this job, the employee is regularly required to sit; stand; bend; walk; use hands or finger; or feel objects, tools or controls; lift boxes (up to 15 pounds); talk and hear.  Vision abilities required by this job include close vision to a computer screen.