Complex General Manager - & The Duniway

Description

About the Opportunity

Are you ready to step into the role of Complex General Manager for our Hilton Portland and Duniway Hotels? We are seeking an innovative and experienced leader like yourself to join our team and guide our hotels to new levels of success.

In the role of Complex General Manager, your leadership and expertise will play a pivotal role in ensuring our guests have a truly memorable experience. Your responsibilities will include overseeing all daily hotel operations and providing comprehensive leadership as we remain dedicated to delivering exceptional guest service and attaining financial prosperity.

About the Properties

Our guests can discover the perfect blend of convenience and excitement at The Hilton Portland and Duniway Hotels where both locations are comfortably situated within walking distance of lively entertainment and shopping districts, ensuring our guests have seamless access to must-see attractions like the Art Museum, Waterfront Park, and the iconic Arlene Schnitzer Concert Hall. After a day experiencing the vibrant energy of Portland's cultural scene, guests can swim in our indoor pool and unwind while savoring craft cocktails and local cuisine.

For more information on the Hilton Portland, click HERE

For more information on the Duniway, click HERE

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager or experience at a full-service hotel
• Experience managing a property with $30M or greater in revenue and 500 rooms
• Successful in maintaining Union partnerships
• Thorough understanding of revenue management and commercial strategies

Preferred Qualifications:

• Experience managing multiple properties
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!