Bellperson

Summary

A Bellperson with Hilton Worldwide is responsible for transferring and storing luggage and responding to guest requests in the hotel and a continuing effort to deliver outstanding guest service.

Essential Job Functions

Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet and escort arriving and departing guests to and from their accommodations
• Retrieve and transport guest luggage
• Inspect guest rooms and acquaint guests with these rooms and their features
• Respond to guest inquiries and requests in a timely, friendly and efficient manner
• Organize and store luggage, as needed, according to guidelines
• Ensure that management/leadership team is kept fully aware of any relevant feedback from guests and/or other departments
• Ensure messages and faxes are regularly delivered throughout the day
• Assist with room moves, special luggage deliveries and/or pulls, and attend the main lobby and front door, as needed
• Assist in the maintenance, appearance and functionality of equipment

Necessary Skills and Attributes

• Adaptability
• Formal Education
• Ability to speak, read, and write English
• Ability to lift up to 75 lbs.

Experience

• Hotel level Front Office experience preferably extended stay focused.