Hospitality Internship

The Opportunity 

Delaware North Parks and Resorts is looking for a Hospitality Intern to work at Peaks of Otter Lodge in Bedford, Virginia. The Hospitality Intern will rotate departments within Peaks of Otter Lodge to gain knowledge and experience in Front Office, Food and Beverage and Housekeeping. 

Are you an energetic undergraduate or graduate student who’s seeking an incredible paid internship program? Delaware North internships are paid and can be completed for academic credit. 

We create fun and inclusive internship experiences that provide emerging talent the opportunity to develop their career and leadership capabilities while impacting the business of a global hospitality and entertainment company.  All Delaware North interns participate in the Delaware North Intern Experience which includes opportunities for hybrid and in-person work experiences, executive and peer mentoring and coaching, and on-the-job learning.

You will discover how a global hospitality company operates and will work alongside exceptional team members that exemplify Delaware North values: Lean Forward, Come Together, Stand Up, Do Right, Think Guest.

Pay

$15.00 - $15.00 / hourInformation on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits at Peaks of Otter

Enjoy a workplace with a view! Join our tight-knit team working together in the beautiful setting of the Blue Ridge Mountains located along Virginia's famed Skyline Drive on the shore of Lake Abbott. With easy access to hiking, tours, nature talks, and festivals, each day inspires in special places like this!

• Weekly pay
• Free shift meal
• Employee discounts - 30% off retail items
• Referral bonus – earn $200 for each eligible referral
• Training and development with opportunities for internal mobility and growth including the chance to work at our other locations nationwide

Note: Additional benefits including insurance and vacation are available for eligible year-round positions at other Delaware North properties

Responsibilities 

• Provide excellent customer service to greet and register guests in centralized registration system.
• Handle cash and credit card transactions; maintain bank and accurate paperwork.
• Deliver items to guests, resolve guest issues and complaints or elevate to supervisor.
• Coordinate guest and room needs with housekeeping department.
• Check and balance daily figures, post room and tax charges on guest accounts.
• Perform other duties as assigned.
• Work in different departments at unit and completely tasks as needed.

Qualifications 

• Must be currently pursuing a degree.
• Exhibit a professional, approachable, client service-oriented demeanor.
• Passion for teamwork, and focus on high-level client service.
• Exceptional verbal and written communication skills; present ideas clearly and concisely.

Physical Requirements 

• Ability to stand and walk entirety of shift. 
• Will bend, twist, crouch, push, pull, grasp items, and climb stairs throughout shift.
• Occasional lifting up to 30 pounds. 

Shift Details 

Day shiftEvening shiftHolidaysWeekends

Who We Are 

Peaks of Otter Lodge is located in the Blue Ridge Mountains one of the region's top hiking destinations.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.