Photo of Hard Rock Hotel & Casino Biloxi, Biloxi, MS

Supervisor - Pool

Hard Rock Hotel & Casino Biloxi

777 Beach Blvd.
Biloxi, MS 39530

Casino & Hotel
Managed By Bally’s Corporation
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Full-Time

Description

Oversees the daily operations & employee performance in assigned venue.

Principal Duties & Responsibilities

Enforces performance standards, policies and procedures as they relate to the venue operations.

Ensures smooth and efficient operations on a continual basis.

Ensures compliance with all health and safety standards and regulations, as well as all applicable ABC, federal, state and local laws and ordinances.

Assists the venue manager with scheduling employees and ensuring correct staffing levels and adjustments are made in accordance with business needs.

Ensures that food is prepared on a daily basis in accordance with specifications and to meet business needs.

Provides input to the venue manager concerning operational deficiencies and areas in need of improvement.

Monitors job performance of venue employees and provides feedback on same to aid employees in developing and enhancing skills.

Listens to, evaluates, and handles guest complaints in a courteous, professional manner.

Reviews and make recommendations and suggestions to hire, suspend, transfer, promote, evaluate, discipline and terminate employees in a fair and equitable manner.

Serves as Restaurant Manager in the absence of the venue manager.

Supervises employees in assigned venue.

Ensures all disciplinary actions abide by guidelines set forth by Human Resources.

Maintains knowledge of property information, including memorabilia.

Supervises all food venue Hard Rockers.

Other Duties & Responsibilities

Upholds the Mission Statement – We create authentic experiences that rock.

Represents Hard Rock Biloxi in the most positive manner with guests, co-workers, managers, and vendors.

Lives by the Hard Rock Values!

Attends BEO Meetings weekly, Keep all BEO updated.

Ensures grats for wait staff is completed on time and within guide lines.

Assists with set up and break down of functions.

Completes floor plans for banquets and contract labor to perform set up and break down task.

Maintains banquet store rooms to be kept clean and organized. Maintains proper pars and inventories on small wares, china, glass and sliver ware assure equipment is in good working order.

Surveys guest operating supplies on hand to include paper goods and plastic wares.

Maintains banquet service manual.

Ensures all linens are ordered for events.

Ensures training is conducted for all service personnel to include service standards, wine training and cash handling policies make sure there are read and sign forms on file.

Maintains and updates service standards manual and assure it is used.

Knowledge, Skills, And Abilities Required

A. Knowledge: The level of education, experience, and training an individual must have at minimum to be considered qualified for the position.

B. Skills: Specific skills such as computer usage, communication, 10-key touch, etc.

C. Abilities: The physical components of the job and how the physical aspect is accomplished. Does the position require LIFTING 50 pounds, or does it require one to MOVE 50 pounds. Can the 50 pounds be moved using a dolly or cart? (Examples: climbing, balancing, stooping, kneeling, crouching, crawling, reaching, handling, fingering, feeling, talking, hearing, tasting, smelling, color vision, etc.)

High School diploma general education (GED).

Associate’s degree from a two year college; or three to five years restaurant experience, with progressive supervisory experience; or equivalent combination of education and experience.

Two to four years experience in a gaming or hospitality F&B operation preferred.

Previous cash handling experience required.

Must be very detailed oriented.

Must have basic computer experience, including casino systems, timekeeping systems, and Microsoft applications.

Data entry skills preferred.

Must have basic mathematical skills. Must be able to add, subtract, multiply and divide.

Must project a professional and positive image.

Must have a high level of energy

Excellent interpersonal skills.

Ability to deal with people in a manner that shows sensitivity, tact, and professionalism.

Must be able to communicate clearly and effectively with all Hard Rockers and guests.

Must have basic computer skills, including casino systems and Microsoft applications.

Ability to work a flexible schedule which includes weekends and holidays.

Training

All employees are required to complete mandatory compliance training within thirty (30) days of hire date, then annually thereafter. Training marked with an asterisk below must be completed prior to reporting to their respective work area. The below courses are required for this position:

Active Shooter Awareness Training

Counterfeit Currency Prevention

Cybersecurity Awareness for the Workplace

General Employee Safety Training

Hazard Communication

Responsible Gaming Awareness Training

Title 31 Introduction Overview

Title 31 SAR Incident Reporting Awareness Training*

PCI Credit Card Fraud Prevention

Sexual Harassment Awareness for Frontline

TRMG Title 26 & Form 8300 for Non-Casino Departments *

Working Conditions

Physical Demands How Often Environmental Conditions How Often

Standing F Extreme Cold O

Walking F Extreme Heat O

Sitting F Temperature Changes O

Lifting F Wet O

Carrying F Humid O

Pushing F Noise O

Pulling F Vibration O

Climbing F Hazards R

Balancing F Atmospheric Conditions R

Stooping F Cigarette Smoke R

Kneeling F

Crouching F

Crawling F

Reaching F

Handling F

Grasping F

Feeling F

Talking F

Hearing F

Repetitive Motions F

Eye/Hand/Foot Coordination F

C=Constantly (5-8 hours per shift), F=Frequently (2-5 hours per shift), O=Occasionally (Up to 2 hours per shift), R=Rarely (does not exist as regular part of job)

Please check the physical strength of the job from the categories listed below.

_____ Little physical effort

_____ Light work

_____ Medium work

_X___ Heavy work

_____ Very heavy work

Qualifications

Ability to work a flexible schedule which includes weekends and holidays.

Posted May 15, 2024

Hard Rock Hotel & Casino Biloxi

Hard Rock Hotel & Casino Biloxi features a Hard Rock Casino with over 1,200 slot machines and 52 table games. The Hard Rock Hotel features 479 rooms and 5 suites that overlook the Mississippi’s Gulf shore. The facility features the Soundbar Swim-Up Bar, Outdoor Pool, the Body Rock Gym and the Rock Spa, which offers services such as facials, massages, body wraps and a full-service salon.

Food & beverage venues include Tequila’s on the Gulf, the Half Shell Oyster House, Satisfaction Buffet, Sugar Factory American Brasserie, Ruth’s Chris Steakhouse, Pie Five Pizza Co., Dunkin Donuts, Hard Rock Café, and the Macau Kitchen.

Hard Rock also features eleven bars, two dance clubs, a Sportsbook, a retail shop, three live music venues and a VIP Lounge. Hard Rock Live can accommodate over 2,000 guests for headline entertainment in a 9,000-square foot theater.

Bally’s Corporation is a global casino and interactive entertainment company, headquartered in Providence Rhode Island, with a growing omni-channel presence. It currently owns and manages 16 casinos across 10 states, a golf course in New York, a horse racetrack in Colorado, and has access to OSB licenses in 18 states. It also owns Bally's Interactive International, formerly Gamesys Group, a leading, global, online gaming operator, Bally Bet, a first-in-class sports betting platform, and Bally Casino, a growing iCasino platform.

The Bally’s (North America) Interactive family includes upstarts, legends, sharks, and even a primate or two. Bally’s digital division is a portfolio of top disruptor brands in sports betting, iGaming, free-to-play gaming, and poker. Bally’s (International Interactive) has been recognized as the most successful multi-brand casino and bingo operator in the world with brands that cater to audiences all across the globe.

With 9,900 employees, the Company's casino operations include approximately 15,000 slot machines, 550 table games and 3,900 hotel rooms. Upon completing the construction of a permanent casino facility in Chicago, IL, and a land-based casino near the Nittany Mall in State College, PA, Bally's will own and/or manage 17 casinos across 11 states. Bally’s also has rights to developable land in Las Vegas post the closure of the Tropicana. Its shares trade on the New York Stock Exchange under the ticker symbol "BALY".