Photo of New Orleans Marriott, New Orleans, LA

IT Support Technician

New Orleans Marriott

555 Canal Street
New Orleans, LA 70130

1,329 Room Hotel
Managed By Marriott International
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Full-Time

Additional Information

Shared Services Requisition, Market based position in New Orleans, Supporting Select Service Hotels

Job Number

24043924

Job Category

Information Technology

Location

New Orleans Marriott, 555 Canal Street, New Orleans, Louisiana, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Contribute general knowledge and skill in technology to provide second-level, escalated support and break- fix (repairs, installations, maintenance of all property & above property-based systems) for multiple units. Generally, work under supervision and within well-established guidelines to complete routine tasks. Has knowledge of technology equipment/processes and Marriott proprietary technologies. Is responsible for following Marriott guidelines in the form of ISMs and SOPs.

Follow all company policies and procedures, report accidents, injuries, and unsafe work conditions to manager. Maintain confidentiality of proprietary information; protect company assets. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Serve as role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process. Develop and maintain positive working relationships with others; support team to reach common goals. Ensure adherence to quality expectations/standards; identify, recommend, develop, and implement new ways to increase organizational efficiency, productivity, quality, safety, and/or cost-savings. Move, lift, carry, push, pull, and place objects weighing less than or equal to 50 pounds. Stand, sit, or walk for extended periods of time. Enter and locate information using computers/ Point of Sale (POS) systems. Move up and down stairs/ramps. Perform other reasonable job duties as requested by Supervisors.

Financial/Policy

  • Work to ensure hotels are in compliance with appropriate Marriott International Policies and Information Security Manuals. Implement solutions as directed to resolve discrepancies.
  • Provide input to CAPEX to verify technology is replaced on/before end of support life.
  • Ensure technology assets are secured.
  • Work with Marriott certified providers.
  • Maintain IT Checklist and Application Inventory in ServiceNow.

    Quality Assurance/Quality Improvement

  • Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.
  • Comply with quality assurance expectations and standards.

    Technical

  • Assist in Information Technology disaster recovery and business continuity.

    Communication

  • Exchange information with other employees using electronic devices (e.g., cell phones, email).
  • Provide assistance to coworkers, ensuring they understand their tasks.
  • Speak to guests and co-workers using clear, appropriate and professional language.
  • Answer telephones using appropriate etiquette including answering the phone within 3 rings, answering with a smile in one's voice, using the callers' name, transferring calls to appropriate person/department, requesting permission before placing the caller on hold, taking and relaying messages, and allowing the caller to end the call.
  • Discuss work topics, activities, or problems with coworkers, supervisors, or managers discreetly and quietly, avoiding public areas of the property.
  • Talk with and listen to other employees to effectively exchange information.

    Data Communications

  • Provide escalation support for ServiceNow tickets.
  • Provide remote escalation support for Marriott approved technology solutions (i.e. mobility devices, GPNS) and Identity Center Processes.
  • Provide escalation and guidance to property pertaining to guest and associate internet access requirements.
  • Escalate problems as appropriate through direct supervisor, IT Field Manager Desktop Support.
  • Escalate problems as appropriate through direct supervisor, CLS IT Field and/or Marriott IT resources
  • Provide remote application installation and configuration support.
  • Confirm that technology security (i.e. encryption, patch deployment) and technology compliance (i.e. Quarterly ID Audits, MAARK1) are implemented.
  • Advise/consult on IT audits.
  • Create and manage hardware inventory.
  • Manage IT-related components of projects.
  • Provide 3rd party Vendor Management and escalation support.

    Critical

    Competencies

    Analytical

    Skills

  • Problem Solving
  • Computer Skills
  • Learning
    		•

    Interpersonal

    Skills

  • Diversity Relations
    		•

    Communications

  • Electronic Communication
  • Applied Reading
  • Communication
  • Listening
    		•

    Personal

    Attributes

  • Integrity
  • Dependability
  • Positive Demeanor
  • Safety Orientation
    		•

    Organization

  • Multi-Tasking
  • Time Management
    		•

    Hardware

    And

    Software

  • Help Desk
  • Hardware
    		•

    Network

    Administration

  • Security
  • Network Applications
  • Systems
  • Administration/Monitoring
  • Client/Server Application
  • LAN and WAN Administration
  • Server System
  • Network Support

    • Preferred

    Qualifications

    Education

    		 College degree or equivalent work experience

    Related

    Work

    Experience

    		 At least 2 years of related work experience

    Supervisory

    Experience

    		 No supervisory experience is required

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted March 13, 2024

    New Orleans Marriott

    Experience a majestic hotel in New Orleans ideally situated in the French Quarter and just steps away from Bourbon Street, the Convention Center and other iconic attractions. The New Orleans Marriott Hotel offers guests a hospitable atmosphere, ideal for business and leisure travelers alike. Unwind in one of 1,329 spacious New Orleans hotel rooms or suites, or stay on the tastefully decorated Concierge level, combining modern decor with pleasing amenities. Explore a variety of conveniences at this hotel in New Orleans, LA, including a fully equipped fitness center and the award-winning 5 Fifty 5 restaurant, serving savory regional cuisine in an exceptional dining environment. From large corporate gatherings to intimate events, this dynamic New Orleans, Louisiana hotel boasts over 80,000 square feet of innovative meeting space to accommodate you. Book your next trip to the Big Easy at Marriott, a superior hotel in New Orleans, Louisiana that combines contemporary amenities with classic Southern hospitality.

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