PBX Operator
Cheeca Lodge and Spa
81801 Overseas Highway
Islamorada,
FL
33036
Compensation: 17, Full-Time
Job Description
Resort Desk Concierge at Cheeca Lodge & Spa: The Heart of Guest Satisfaction
Join Our Team: At the scenic Cheeca Lodge & Spa in Islamorada, we are looking for a dedicated and professional Resort Desk Concierge. As a central figure in our guests' satisfaction, this role involves not just welcoming guests but also enhancing their stay through exceptional service and local expertise.
Key Responsibilities:
- Greet and welcome guests by name, ensuring they feel at home on the property.
- Utilize open-ended questions to understand and meet guests’ needs.
- Make informed recommendations and sell reservations for our hotel's restaurants and spa.
- Book various reservations including transportation, fishing trips, and local attractions, ensuring impartiality and guest preference.
- Respond to guest inquiries about hotel services, registration, and local amenities with accurate and positive information.
- Address phone calls and emails promptly and professionally.
- Resolve guest concerns efficiently, seeking supervisor assistance as required.
- Maintain constant communication with other departments to ensure seamless guest experiences.
Requirements:
- Experience in hospitality or restaurant industry in a guest service/front desk capacity (or similar experience)
- At least 18 years of age with basic computer proficiency.
- Excellent communication and interpersonal skills.
- Ability to work under pressure while maintaining composure and tact in resolving guest concerns.
- [Preferred] Proficiency in programs like Visual One, Excel, and Word. Multilingual abilities are a plus.
Join Us: As a Resort Desk Concierge at Cheeca Lodge & Spa, you will be at the forefront of creating memorable experiences for our guests. Your role is crucial in making every stay special, and your interactions will shape our guests' perceptions of their time with us. If you are passionate about delivering outstanding guest service and have a flair for hospitality, we invite you to apply and become a key part of our team.
Cheeca Lodge and Spa
WELCOME TO CHEECA
A Legendary Tropical Hideaway
Since 1946 the historic Cheeca Lodge & Spa has enchanted guests with world-class fishing, exceptional accommodations, and gracious hospitality. Come experience this lush oceanfront retreat, considered the premier luxury resort in the Florida Keys.
The Legend of Our Grand Florida Keys Hotel Resort
You've found it...the crown jewel of Islamorada Florida Keys hotels.
Hardy Keys pioneers called Conchs chose this very beach to carve out a tenacious living in the isolated beauty of the undiscovered Florida Keys. Here, they formed a Methodist congregation and built a two-room school house and a cemetery. Cheeca has preserved this Pioneer Cemetery, where members of the founding families of Islamorada are buried. You can explore it today; it is a designated historical site. The Angel with the Broken Wing watches over the grave of Etta Pinder, who died in 1914. Here lies the first footprint of Islamorada – "Purple Isle" in Spanish.
The early 1940's brought electricity and fresh water. Mrs. Clara Mae Downey from Olney, Maryland, opened the Olney Inn in 1946. She described this early bellwether of Cheeca as "different – rather comparable to the tropical estate of a gifted host." Clara's first guest was President Harry Truman, who cherished his time loafing around the pool and wondering amidst the resort's 22 quaint bungalows.
Fast horses, high society and a healthy dose of Keys vivacity marked the reign of the Twitchell Family in the 1960's. Cynthia, better known as "Chee," was an heiress to the A&P grocery chain and owner of a top thoroughbred racing farm. "We took my nickname, combined it with my husband Carl's, and came up with "Cheeca," she recalled. The Twitchells completely refurbished the property, adding the main lodge, the oceanfront villas, tennis courts, golf course and Cheeca's trademark wooden fishing pier. Chee raised miniature tarpon and her beloved seahorses in the aquariums throughout the resort. "Suzy the Seahorse" became Cheeca's mascot and logo, gracing the resort's menus, brochures, towels and linens.
Avid outdoorsman and Coca Cola magnate Carl Navarre purchased Cheeca Lodge in 1976, hosting his Fortune 500 friends in for sunny days of sportfishing and golf. Celebrities flocked to the hotel and famous guests were reeling in giant bonefish right off the resort's pier. The "Sportfishing Capital of the World" was born, seducing wealthy adventurers from around the world.
In 2005, Cheeca Lodge underwent over $30 million dollars in renovations, restoring the property and its surrounding grounds to their original grandeur, ensuring that we will be a cherished destination for generations to come. Following a fire on New Year's Eve 2008, the Main Lodge was completely rebuilt once again, with a fabulous open-air lobby, a spectacular oceanfront banquet room with panoramic views, and an exclusive indoor / outdoor lounge area for club members.
