Resort Concierge

Description

Who We Are

Founded in 1926, the Colonial Williamsburg Foundation is a private, not-for-profit educational, historic, and cultural institution that owns and operates one of the largest and best-known museum complexes in the world. Our mission is “that the future may learn from the past” through preserving and restoring 18^th-century Williamsburg, Virginia’s colonial capital. We engage, inform, and inspire people to learn about this historic capital, the events that occurred here, and the diverse peoples who helped shape a new nation. Today, Colonial Williamsburg is the largest living history museum in the U.S. The Historic Area is the 301-acre restored colonial capital with 88 original buildings and 525 buildings reconstructed to how they appeared in the 18th century through extensive archaeological, architectural, and documentary research. The Historic Area is staffed by highly trained, historically dressed interpreters and expert tradespeople who bring the 18th century to life. The Foundation also owns and operates two world-class museums, the DeWitt Wallace Decorative Arts Museum, and the Abby Aldrich Rockefeller Folk Art Museum, The Bob and Marion Wilson Teacher Institute, and a renowned research library, the John D Rockefeller Jr Library. Additionally, Colonial Williamsburg is home to five world class accommodations at the Williamsburg Inn, Williamsburg Lodge Autograph Collection, the Griffin Hotel, the Williamsburg Woodlands Hotels and Suites and the unique Colonial Houses in the Historical Area. Visitors may also indulge in food and drink at our many on site restaurants and taverns that blend a historically inspired dining experience with today’s evolved tastes. Each year over 5 million people visit Williamsburg and another 20 million engage with us digitally.

About the Position

Proactively engages with guests of the Williamsburg Inn to drive sales in a courteous and professional manner in keeping with the high standards of the Colonial Williamsburg to exceed guests' expectations.

Essential Functions:

• Engage guests pre-stay and on-site to provide opportunities to drive revenue through suggestive selling and guest service.
• Provides warm, anticipatory service to exceed the needs and expectations of our discerning guests.
• Provide guests with personalized, high touch service for hotel amenities, special requests, travel, ticket and dining reservations.
• Host special guest programing, such as the famed Easter Hunt, Yule Tide Christmas activities, teas, programs during the holidays, etc.
• Provides high quality concierge information to our guests by proactively selling Colonial Williamsburg attractions, restaurants, theatres, special events, tickets, confirmations, and other available services.
• Offer suggestions to guests about dining in Colonial Williamsburg and the area. Interpret airline, train and bus schedules and make such accommodations when necessary.
• Develops and maintains strong guest relationships to ensure loyalty.
• Develops and maintains positive relationships with business partners, concessionaires, local community and counterparts throughout Colonial Williamsburg.
• Performs other duties as assigned.

Required and Preferred Education and Experience:

Required: Completion of high school/G.E.D. plus 1 - 2 years’ experience or college-level training in public relations or related field.

Preferred: Proven knowledge of Colonial Williamsburg systems (OPERA, Open Table, BOS). In-depth knowledge of Colonial Williamsburg area.

Qualifications:

• Ability to be resourceful in acquiring needed information when not known; answer general questions quickly and accurately.
• Ability to demonstrate a high level of hospitality and courtesy.
• Ability to answer a broad range of general questions about Colonial Williamsburg quickly and accurately.
• Ability to consistently provide an overall exceptional guest experience consistent with Forbes standards of 5-star service.
• Ability to demonstrate extreme hospitality and courtesy; handle complaints in a professional and helpful manner.
• Ability to work with the public, employees and co-workers with tact, courtesy, and patience in stressful situations.
• Ability to handle multiple projects
• Ability to solve problems and make educated and sound business decisions.

• Ability to work independently and adapt to changing work priorities.
• Ability to communicate effectively, orally and in writing.
• Ability to perform task with strong accuracy and attention to detail.
• Excellent organizational skills.
• Working knowledge of computer hardware and software applications
• Proficiency in Microsoft Office suite- will use Outlook, Word and Excel.