Golf Cart Attendant

Description

Come work at the beautiful world-class, award-winning Shangri-La Resort! The beautiful and inspiring Shangri-La Resort is seeking a positive, high-energy individual for this very busy and highly rated destination resort. This iconic resort features amazing food, golf, marinas, and a guest experience which is legendary.

When you think of hotel companies and opportunities, there are always some that stand out. Shangri-La Resort and Crescent Hotels stand out in the hospitality industry because we believe in our people and our culture. Engaged, satisfied, and dedicated associates are the key to our success. We deliver comprehensive benefits and innovative programs to inspire personal and professional development. We are a company that embraces and celebrates diversity, equity, and inclusion.

Under the direct supervision of the Golf Pro Shop, the Cart Attendant maintains efficient, courteous knowledge of Golf and providing consistent professional guest relations with a positive upbeat personality. Fluctuating demands of the operation, you may be necessary that each employee perform a multitude of different functions.

ESSENTIAL JOB FUNCTIONS:

• Meet and greet clients and staff while creating an inviting guest experience.
• Ability to work efficiently while providing expedient service, always.
• Informs management when product is low, and equipment is not functioning properly.
• Responsible for the cleanliness and sanitation of the entire work area.
• Contributes to the training of new team members.
• Works closely with other departments to ensure seamless delivery of service for our guests.
• Travel between Shangri-La properties may be needed.
• Ability to prepare signage for special functions.
• Check the loading area to be sure that no member or guests loads/unloads his/her own golf clubs.
• See that the outside area is kept uncongested, neat, and clean. Do not allow carts to clog the passage area.
• Before and after games, please arrange the carts in a nice clean managed fashion.
• Lock ice machine after each usage; along with the gas tank and any beverage coolers.
• Responsible for maintaining cleaning and storage of the Shangri-La Cart Fleet.
• Pick up all baskets and range balls periodically and each night. Always ensure that the range balls are clean.
• Assist with minor club repairs.
• Responsible for bag storage, cleanliness of clubs and bags to ensure that they are ready for play and to be stored properly.
• Take care of all golfing needs on and off the carts.
• Due to changes and modification in the job from time to time, we require team members to be flexible and assume other responsibilities assigned by management as management sees the necessity; some assignments may not be listed in this description.
• Always maintaining professional appearance, etiquette, punctuality, and attendance.
• Be adaptable with a willingness to learn new skills and/or improve existing ones.
• Safety and security protocols set forth by the employer are to be followed with the upmost importance to ensure the safety of our guests and staff.
• The ability to stand, walk, use of hands to finger/handle/feel objects/tools, and or controls. Frequent use of reaching with hands and arms with the occasional sitting, climbing, balancing, stooping, kneeling, crouching, and crawling.
• Specific vision abilities required of this position include near and distance.
• Bags weighing upwards of 50+ pounds will need to be lifted and moved without destruction of property.
• Performing this position will consist of all weather aspects and will be outside.

MINIMUM QUALIFICATIONS:

High School Degree or GED preferred. Must be 18 years of age or older. Must be able to obtain a Food Handlers Permit and Able Liquor License. Ability to add and subtract two-digit numbers, multiply and divide with 10’s and 100’s. Ability to measure weight, volume, and distance. Knowledge of Golf is a bonus.

PERFORMANCE STANDARDS

Customer Satisfaction: Our customers are what we are about. One of the keys to a positive guest experience is positive interaction with Crescent staff. It is essential that you always remain professional, and that you treat all guests and associates with courtesy and respect, under all circumstances. Every Crescent associate is a guest relations ambassador, every working minute of every day.

Work Habits: To maintain a positive guest and associate experience, your work habits should always meet and strive to exceed hotel standards for work procedures, dress, grooming, punctuality, and attendance. You should be adaptable to change in your work area and in hotel procedures with a willingness to learn new skills and/or improve existing ones, can solve routine problems that occur on the job and ask for help whenever you are not sure how to do something.

Safety & Security: The safety and security of our guests and associates is of utmost importance to Crescent. Every Crescent associate should adhere to the hotel security policies and procedures, particularly regarding key controls, lifting heavy objects, using chemicals, and effectively reporting safety hazards and safety concerns.

NOTE:

This description excludes non-essential and marginal functions of the position that are incidental to performance of the fundamental job duties. Moreover, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor.

Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, always, an “at will” associate.