Description
希尔顿在全球 100 多个国家和地区拥有数以千计的酒店，提供无数令人愉悦的机会。 从敞开的大门到热情的微笑，再到与众不同的体验，我们为每年与我们在一起的数百万旅行者提供他们永远不会忘记的欢迎。 除了我们旗舰品牌希尔顿酒店及度假村还包括：华尔道夫酒店及度假村、LXR、康莱德酒店及度假村、希尔顿嘉悦里酒店、Signia、格芮希尔顿精选酒店、希尔顿逸林酒店及度假村、Tapestry Collection by Hilton、希尔顿尊盛酒店、Tempo、 Motto、希尔顿花园酒店、希尔顿欢朋酒店、Tru by Hilton、希尔顿欣庭酒店、希尔顿惠庭酒店和希尔顿分时度假俱乐部。
如果您热衷全球旅行对世界的影响，您可能就是我们正在寻找的希尔顿团队成员。 因为在希尔顿酒店，我们永远不会忘记我们在这里的原因：使我们的客人，团队成员和业主都满意。
本职位负责客房部及洗衣房的所有分部门的运营工作，并且协调与酒店其它各部门的工作开展。
我的具体职责是什么?
作为酒店行政管家，您将应以最高标准完成以下任务:
建立部门的标准操作流程和政策方针。
指导监督客房部的运营，保证客房和公共区域都达到清洁标准，以及所有团队成员能够提供高标准的对客服务。
为部门团队成员的发展，制订并设计培训项目、计划和方法。
检查部门培训项目的进展，并且在需要的情况下对培训计划进行修正。
平衡团队成员的工作安排，维持和控制工资成本与人员预算。
时常对部门团队成员的表现进行评估。
与遇到问题的团队成员进行交谈倾听，帮助解决或缓解问题。
对空房间和住客房进行常规检查，以确保房间达到高标准的清洁。
常规巡视酒店楼层、酒店后区、办公室、公共区域，确保高标准的清洁和维护。
监督洗衣房日常营运，包括客人洗衣服务、制服服务、布草洗涤、成本控制等。
每天主持经理和主管的会议，告知当天预抵的VIP的相关信息、客人的意见投诉和其它特殊任务的安排等。
开展定期客房部沟通会议，听取团队成员意见以更改完善管理办法，与团队成员分享酒店发生的需要特别注意的信息。
参加酒店组织的相关会议，发表与酒店发展相关的建设性意见，也保证管理层信息的及时传达给团队成员。
和工程部保持高效沟通进行客房维护保养，使房间一直处于良好的状态。
与前厅部协调配合，关闭需要维修和深度清洁的房间，并保证在最短时间恢复出售。
向营运总监提出并制定年度的制服及客房部固定营运资产的预算方案。
确保对采购物品的数量和收货物品的质量进行检查，部门的费用在酒店预算可控范围内。
与供应商或外界领域顾问接触，以保证掌握新的清洗产品、材料和设备的信息掌握。
坚持酒店安全制度、紧急情况处理规定和程序。
执行任何管理层委派的其它工作。
如有必要，酒店管理层有权更改或补充该职位描述。
With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.
The Executive Housekeeper oversees all housekeeping and laundry operations, coordinating with other departments for a smooth operation.
What will I be doing?
As the Executive Housekeeper, you will be responsible for performing the following tasks to the highest standards:
Institute department SOPs and P&P.
Direct the activities of housekeeping’s daily operation, maintain and improve high cleaning standards of guestrooms and public areas.
Extend courteous service to guests.
Establish training programs, methods and procedures for team members’ development.
Oversee departmental training programs and revise relevant manuals as necessary.
Work our balanced working schedules for team members and maintain close payroll control to meet budget.
Evaluate the performance of assigned team members from time to time.
Listen to team members’ problems and assist / help to solve them.
Regularly inspect vacant and occupied guestrooms to ensure cleaning standards are kept.
Inspect guestroom floors, back of house, offices and public areas to ensure they are cleaned and well maintained.
Supervise daily laundry operations, including the handling of guest laundry, uniform, linen and cost control, etc.
Hold daily briefings with managers and supervisors, to inform them of daily VIP arrivals, guests’ complaints and special assignments etc.
Conduct regular Housekeeping communication meetings to discuss team members’ feedback, rectifying errors for improvement, communicating all special instructions and happenings within the hotel, other than the morning briefings.
Attend related meetings to exchange ideas for constructive improvement of hotel operation and keep others informed of Management’s decisions.
Maintain effective communication with the Engineering team on repairing and maintaining guestrooms, ensuring that rooms are in good condition at all times.
Consult with the Front Office regarding room blocking for special repairing or deep cleaning and return them for sale at promptly.
Prepare, plan and present the annual uniform budget, annual housekeeping FF&E and operating equipment budget to the Director of Operation.
Make sure all purchased items are inspected for assurance quality and quantity, department expenses are in control and meet hotel’s budget.
Meet with suppliers or external consultants to be up to date with the newest cleaning materials and equipment.
Adhere to the hotel’s security and emergency policies and procedures.
Perform any duties assigned by the Management team deemed necessary.
The Management reserves the right to make changes to this job description at its sole discretion and without advance notice. Requirements
我们寻找什么样的人才?
希尔顿行政管家始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
责任心强，真诚待客。
能够完成或超越日常职责。
有效清晰交流。
能够适当调整工作风格和规范。
积极聆听、多方位思考。
良好写作和口头表达能力。
较强的领导和人员管理技能，附加培训技能。
以客户为导向，并能够自信地建立和超过服务标准。
较强的的人际处理能力并关注细节。
具有良好的关于管家部楼层专业知识，PA和洗衣房运作的基本知识。
良好的英语水平是渴望的。
至少两年的行政副管家经验。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
What are we looking for?
An Executive Housekeeper serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
At least 2 years of experience as an Assistant Executive Housekeeper.
Responsive and customer focused.
Able to drive excellence as well as routine work.
Communicate effectively and clearly.
Able to adapt work style and ethics appropriately.
Positively listen to others and consider their concerns.
Good written and verbal skills.
Possess strong training, leadership and people management skills.
Guest oriented and able to confidently build and exceed service standards.
Strong interpersonal skills and possess an attention to details.
Good knowledge of all housekeeping areas, i.e. guest floors, public areas and laundry operation basics.
Fluency in spoken English, advantageous.
What will it be like to work for Hilton?
Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!
我们寻找什么样的人才?
希尔顿行政管家始终要以宾客的利益为重并与其他团队成员密切合作。若要成功地应聘这一职位，您的态度、行为、技能和价值观应符合下列标准:
责任心强，真诚待客。
能够完成或超越日常职责。
有效清晰交流。
能够适当调整工作风格和规范。
积极聆听、多方位思考。
良好写作和口头表达能力。
较强的领导和人员管理技能，附加培训技能。
以客户为导向，并能够自信地建立和超过服务标准。
较强的的人际处理能力并关注细节。
具有良好的关于管家部楼层专业知识，PA和洗衣房运作的基本知识。
良好的英语水平是渴望的。
至少两年的行政副管家经验。
服务于希尔顿将会如何?
希尔顿全球是国际最具知名度的酒店管理公司之一，其下品牌包括从豪华的全面服务酒店，度假村到公寓式酒店以及中端酒店等。近一个世纪，希尔顿全球致力于通过全球品牌。延续为全球客户提供优质服务的传统，坚持为商务和休闲旅游人士提供最优质的客房、服务、产品和品牌价值。我们的愿景“让世界充满阳光，让大家都感受到热情的温暖，提供与众不同的卓越体验，让每位宾客在每家酒店的每次住宿都倍感满意”团结我们作为一个团队每天都在世界各地创造非凡的酒店体验。同时，我们惊人的团队成员是希尔顿的核心所在！
Posted March 20, 2024
