Photo of Wind Creek Casino & Hotel Wetumpka, Wetumpka, AL

Surveillance Agent

Wind Creek Casino & Hotel Wetumpka

100 River Oaks Drive
Wetumpka, AL 36092

283 Room Hotel Casino
Managed By Wind Creek Hospitality


SHIFT: 1:30pm-10:00pm and 9:30pm-6am (Shift subject to change based on business needs)

Job Overview

The Surveillance Agent is responsible for observing, documenting, and reporting activities associated with gaming and non-gaming operations, adherence to regulatory requirements and procedures, and following approved surveillance department procedures. The Surveillance Agent works to protect company assets by detecting theft, cheating and other illegal activities by guests and/or employees. The Surveillance Agent also assists members of casino management in the resolution of guest or employee related disputes.


Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.

Value System

Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.

Duties And Responsibilities
  • Conducts yourself in accordance with WCH Gaming purpose, expectation guide, and department procedures
  • Trains in all aspects of surveillance and casino topics to include, camera and equipment utilization, cheating methods and detection techniques, game protection, casino department procedures and other necessary staff training or development
  • Utilizes necessary surveillance cameras, equipment and software to identify, record, document and report any suspicious behavior or illegal activity
  • Observes, documents, records, and reports regulatory or procedural violations
  • Actively monitors casino activity and report findings
  • Monitors sensitive areas and restricted access areas to ensure only authorized personnel enter those areas
  • Accurately completes routine video reviews, reports, log entries, video reviews, and all other functions
  • Monitors specific processes to ensure compliance with cash handling regulations and procedures
  • Maintains an awareness of current regulations, controls, policies and standards for adherence and compliance with requirements
  • Maintains security of designated areas and the confidentiality of all relevant information
  • Reports any technical issues, suspicious behavior/activity, security and safety risks, any illegal activity, improprieties, and violations to the department management
  • Conducts special observations as directed by department management
  • Assists with investigations when instructed by Director of Regulatory Compliance
  • Performs other duties as assigned or directed

Job Requirements: (please ensure you meet the listed requirements prior to applying)

  • High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
  • Must be twenty-one (21) years of age or older
  • One (1) year of related experience in casino gaming, casino cash operations, CCTV, security, loss prevention, or investigations– required
  • Report writing; a report writing assignment will be administered prior to any interview
  • Demonstrated ability to communicate effectively both verbally and in writing
  • Must possess a high level of maturity with the ability to self-manage
  • Due to the dynamic nature of this position, job duties and responsibilities can change without notice
  • Willing to work odd and irregular hours including nights, weekends, and holidays
  • Willing to travel and participate in training as recommended or required
  • Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
  • Must have willingness and ability to work in a smoke/secondary smoke environment


On-line applications are accepted at  For internal employees please submit your Internal Job Posting Form to your property’s Human Resources office.

Complaints about the recruitment or selection process for employment should be directed in writing to office of the President and CEO of Wind Creek Hospitality.

Posted May 3, 2024

Wind Creek Casino & Hotel Wetumpka

Wind Creek Wetumpka is a true Las Vegas-style experience, with over 2,500 electronic games and a luxurious 283-room hotel, and its pool and cabanas provide spectacular views of the Coosa River. Dining options include Alabama’s best steakhouse, FIRE; TASTE Buffet; all-day dining at the Grill; Grill Express; and Chilly Bean, our coffee bar. Wetumpka’s 1,200-seat Entertainment Center offers big name concert performances year-round.

As part of the Wind Creek Team, you will discover our Purpose and Values and how they are integrated into the Guest experience. We strive to inspire a genuineness and positive energy among our team by bringing a level of human caring into the workplace. Providing a sense of belonging and importance amongst our team will transition to our Guests and provide them with a winning experience every time they visit.

Our Employee Perks and Benefits
• Blue Cross Blue Shield medical plan*
• Dental plan
• VSP vision plan
• 401(k) savings plan
• Life and disability insurance
• Paid time off
• Employee dining rooms
• Career training and planning
• Quarterly incentive bonuses
• Employee fitness centers with on-staff trainers*
     * Not available at every location