Director, Project Services – Climate Action Program

Job Number

24045102

Job Category

Rooms & Guest Services Operations

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

The Director, Project Services – Climate Action Program,

plays a critical role in supporting sustainable operations, a key enabler of Marriott’s Growing Forward strategy and is part of the Global Operations (GO) department which is known for taking ideas into implementation across all brands, disciplines, and continents.  This leader will focus their efforts on Marriott’s Climate Action Program (CAP), the company’s approach to reducing carbon emissions across the organization in support of a climate-smart, growth-focused future.  Reporting to the Senior Director, Project Services, and working closely with the VP, Climate Action Program, this leader will partner with the Global Engineering and Sustainability + Supplier Diversity disciplines to create, direct, and manage projects and activities within these departments that directly align to the Climate Action Program and/or broader sustainable operations strategic priorities. 

The position requires a proven ability to think strategically (at both program and individual initiative level), translate technical objectives for broad, non-technical audiences, articulate ideas effectively, and manage and thrive in a complex work environment, including managing senior-level relationships while maintaining poise under pressure.

This leader will interface with team members in and outside of Global Operations, including Global Finance, Global Design, iT, and relevant third-party partners to ensure successful progress on key initiatives and platforms. Exceptional relationship management and communication skills are fundamental, given that this role acts as a conduit and strategic interface internally across disciplines and externally with key strategic vendor partners.

Candidate Profile

Education & Experience

Required

• 4-year degree from an accredited university in Business Administration, Operations, or related major
• 8+ years of operations or related professional area experience, including 6 + years of solid program/project management experience
• Strong analytical skills for planning, estimating, budgeting and monitoring program/project work
• Demonstrated experience using in web-based tracking/project management tools such as Smartsheet, including creation of reports, dashboards, and automated workflows
• Expertise using Office 365 including SharePoint and Teams, MS Excel, PowerPoint and Power BI
• Experience developing clear, concise, and logically written business communications, as well as delivering recommendations effectively to demanding audiences 
• Exceptional verbal, oral and written communication skills; ability to articulate a compelling vision
• Ability to travel up to 25%, including international travel

Preferred

• Big Five Consulting experience
• Lodging industry experience
• Experience in international business environment
• Solid track record of advancing business direction and strategies
• MBA or equivalent 
• Project Management Certification 
• Experience in providing direction and performing responsibilities via influence ability (as opposed to line management authority).
• Expertise and proven track record in managing complex, multifunctional initiatives, including required change management efforts
• Familiarity with Marriott’s internal communication and deployment processes
• Ability to develop and maintain strong interpersonal relationships with team members, internal stakeholders and external constituents
• Understanding of or strong interest in sustainability topics, including renewable energy, design, and engineering

Core Work Activities 

• Partnering with GO Disciplines leaders to develop program roadmaps and project plans for designing, developing and deploying Climate Action Program related initiatives.
• Program management (ensuring appropriate sequencing and resourcing of work, managing budgets across multiple streams of work)
• Project management individual workstream initiatives
• Partnership with other key Disciplines in delivering priority projects to support the Program 
• Partnering with other advisory teams and centers of excellence at MIHQ and the Continents (e.g., CO Planning & Services, iT, and in-continent Strategy and Planning teams) to represent the departments in critical planning and prioritization processes
• Working with Operations, Finance, Design, and iT leaders (as needed) to explore opportunity areas and prioritize work 
• Partnering with Continent teams to identify and enable early adopters in each Continent, enabling rapid prototyping and speed-to-market 
• Managing the effort to convert successful tests into full-scale deployments that are easy for hotels to execute correctly, and which have clear success measures
• Manage varied flex resources as needed to assist with project efforts
• Set goals and expectations for direct reports, align performance and rewards, appropriately address performance issues, and hold staff accountable for successful results
• Champion leadership development and workforce planning priorities by monitoring capacity, and assessing and developing diverse, high-caliber talent that can deliver against the priorities and projects
• Perform additional responsibilities as assigned

Leadership Competencies 

Create Belonging

-Build relationships by promoting an environment of collaboration, trust, respect, opportunity, and inclusion.

• Models and empowers others to monitor partner/customer feedback, satisfaction, and relevant metrics to deliver enhanced services.
• Applies existing data and resources to create innovative service strategies.
• Seeks out, builds, and maintains diverse partnerships/relationships across the company and industry.
• Models and coaches team on building and maintaining diverse partnerships & relationships.

Develop Others

-Develop diverse, inclusive, and high-performing talent and teams.

• Fosters and environment that supports feedback and ongoing development by putting systems and processes into place to manage program performance and associate development.
• Participates in talent reviews and succession planning discussions, as needed for select direct reports, while providing relevant data (i.e., Talent Ratings, key strengths and opportunity areas, potential successors, etc.).
• Champions the attraction, development, and retention of a diverse workforce to drive innovation and engagement.
• Develops others by identifying needs, providing resources, ongoing feedback, and customized coaching, and setting appropriate shared department, team, and individual goals.

Lead Change

-Courageously lead change, innovation, inspire others through optimism, and adapt to changing business needs.

• Engages in effective change management processes such as presenting the need for change in a way that encourages commitment and action, developing strategies and providing resources to implement desired changes, while managing stakeholders’ expectations.
• Keeps leaders informed about key issues, communicates effectively, and courageously influencing others to support a point-of-view, gain alignment, or take action.
• Models, coaches, and holds others accountable for displaying a leadership style that conveys confidence, optimism, gains respect from others, and is dedicated to leading ethically and with a high degree of integrity.
• Uses data to evaluate opportunities and adapt global strategies, where needed (e.g., brand, team, programs, etc.), into actionable plans to maximize external partner/customer commitment, satisfaction, and profitability.

Learn & Excel

-Apply professional expertise while seeking out and integrating diverse perspectives and learning opportunities.

• Secures resources and creates opportunities for self and others to improve performance through stretch assignments and other professional development activities.
• Creates an environment where continuous learning is valued and encouraged and holds others accountable for maintaining and sharing current knowledge on industry and discipline trends, competitors, and advanced technical knowledge in area of expertise.
• Models and coaches others on making sound business decisions by monitoring industry trends, market dynamics, and business environment to identify opportunities for improvement and adjusts priorities as needed.
• Builds partnerships across diverse teams to solve complex issues and improve performance.

Deliver Results

-Set ambitious goals, create alignment, and drive execution.

• Coordinates with other departments and teams to set clear responsibilities for each group, as well as communicates clear expectations about how departments, teams, and individuals contribute to success.
• Monitors department, team, and individual performance, establishing clear standards, expectations, timelines, and budget requirements.
• Identifies and focuses on business opportunities that have the highest value for the Company.
• Manages department, team, and individual workloads by prioritizing tasks and delegating assignments appropriately, helping others understand work requirements, and obtaining resources departments and teams need to accomplish their work.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

Be

where you can do your best work,​

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.