Front Desk Agent / Valet

Job Summary

The objective of the Valet Attendant/Front Desk Agent is to ensure the safety of all guest vehicles at all times to provide/perform superior guest service (internal and external) by knowing the front desk procedures and ensuring the efficient delivery of guest vehicles. Attendants will also ensure and be accountable for all Dispatch/computer related key entry proper handling of guest keys and to accurately detail all information relating to the number of guest vehicles in valet. Lastly to help ensure the smooth and efficient flow of guests entering and exiting the hotel.

Responsibilities

Qualifications

• High School diploma or equivalent required and/or experience in a hotel or a related field preferred.
• Must have a valid driver's license for the applicable state.
• Must have an acceptable MVR (Motor Vehicle Driving record)
• Minimum of one year driving experience
• Must be able to convey information and ideas clearly.
• Experience in a hotel or a related field preferred. 
• Possess a positive and upbeat personality with a desire to deliver outstanding customer service to our guests. 
• Demonstrate the ability to multi-task be detail-oriented and be able to problem solve in order to effectively deal with internal and external customers. 
• Must be able to convey information and ideas clearly. 
• Must be able to evaluate and select among alternative courses of action quickly and accurately. 
• Must work well in stressful high pressure situations. 
• Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary. 
• Must be effective at listening to understanding and clarifying the issues raised by co-workers and guests. 
• Must be able to work with and understand financial information and data and basic arithmetic functions. 
• Ability to perform numerical operations using basic counting adding subtracting multiplying and dividing 
• Ability to read comprehend and write simple instructions and/or short correspondence and memos 
• Ability to use logic to define the problem collect information establish facts draw valid conclusions interpret information and deal with abstract variables for unique or unfamiliar situations 
• An operational knowledge of Microsoft Office suite 
• Must be willing and have the ability to work a varied schedule that may include evenings nights weekends and holidays 
• Holds an understanding of hotel products and guest services (i.e. lifestyle full service resort etc) 
• Ability to participate in the creation of an enjoyable work environment 
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be able to drive a manual or automatic transmission vehicle
• Ability and willingness to work outdoors in inclement weather including wind rain heat cold

Responsibilities

• Approach all encounters with guests and associates in a friendly service oriented manner.
• Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
• Maintain regular attendance in compliance with Evolution Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
• Comply at all times with Evolution Hospitality policies standards and regulations to encourage safe and efficient hotel operations.
• Greet and welcome all guests approaching the Front Desk in accordance with Evolution Hospitality standards; maintain a friendly and warm demeanor at all times.
• Maintain proper operation of the telephone switchboard and ensure that all Evolution Hospitality performance standards are met.
• Handle requests for information mail and messages in an efficient and courteous manner.
• Answer guest inquires about hotel service facilities and hours of operation.
• Answer inquiries from guests regarding restaurants transportation entertainment etc.
• Establish and maintain good communications and team work with fellow associates and other departments within the hotel.
• Be aware of all rates packages and special promotions; Be familiar with all in house groups; Be aware of closed out and restricted dates.
• Obtain all necessary information when taking room reservations and follow rate quoting scenario.
• Be familiar with all Evolution Hospitality policies and house rules as well as hospitality terminology.
• Have knowledge of and assist in emergency procedures as required.
• Handle check-ins and check-outs in a friendly efficient and courteous manner.
• Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
• Ensure logging and delivery of packages mail and messages as needed to guests and meeting rooms.
• Use proper two-way radio etiquette at all times when communicating with other associates.
• As needed deliver guest items such as luggage newspapers messages packages amenities or other items requested by guests or team members
• Maintain an up to date working knowledge of all property amenities as well as any special events local area attractions and things to do around the hotel.
• Perform other duties as assigned which may include but is not limited to the following: helping coworkers in other areas of the hotel maintaining a clean and organized work area and overall cleanliness and safety throughout the hotel and grounds
• Assist in arranging for guest transportation using taxis or other forms of transportation.
• Assist guests needing wheelchair transportation.
• Provide accurate and timely documentation and reports of department activities and status including claim checks vehicle damage statements/billing and conditions that need repair
• Assist in maintaining cleanliness of all work sites.
• Assist in all dispatch duties in a timely and efficient manner.
• Help to answer guest's questions regarding our casino spa and hotel.
• Assist hotel guests with their valet retrieval process.
• Correctly and efficiently enter guest vehicle information and location in the computerized valet parking system.
• Place the arrival tickets on the correct numbered hook.
• Monitor and document guest traffic flow in the valet lot.
• Assist in the speedy service of guests exiting valet.
• Maintain current listing of local and area attractions special events and activities.
• Maintain list of local transportation guides churches sports arenas etc.
• Provide information maps and directions as required.
• Obeys all traffic laws on/off property.
• Assist with maintaining neat and clean curbside and keep free of debris and clutter.
• Assist with operation needs such as unloading and loading of luggage.
• Performs various front office tasks as needed.
• Assists with securing public spaces guest corridors and parking garage (as applicable).
• Other duties as required.