Director of Catering & Conference Services

Job Description

The Director of Catering and Conference will play a pivotal role in driving revenue growth, enhancing client relationships, and ensuring the seamless execution of catering and conference events. Reporting directly to the Director of Sales & Marketing, this role will be responsible for overseeing all aspects of catering and conference operations, including sales, event planning, client management, and team leadership. The successful candidate will possess a strong blend of strategic vision, operational expertise, and customer-focused leadership.

Job Duties:

• Directs the daily activities of the catering & conference team. Mentors, coaches and provides support on larger and/or more complex accounts.
• Makes sales calls, schedules in-person appointments and conducts hotel site tours to secure business.
• Achieving monthly top line revenue goals
• Proactively selling the hotel through face-to-face appointments with customers, tele-prospecting, etc
• Gains contacts and business intelligence and shows community spirit through involvement in appropriate organizations. 

• Maintains awareness of the catering sales practices of the hotel's competitive set and is a "product expert" when selling against them. 

• Participates in sales blitzes and utilizes available business tools to prospect for new business.
• Ensures that he/she adheres to all administrative processes that are in place including preparation and submission of reports or internal communications and meets deadlines. 

• Builds strong relationships and loyalty with top producing clients and maintains professional integrity
• Develop and manage budgets, forecasts, and financial targets for catering and conference operations
• Monitor revenue performance, expenses, and profitability, implementing strategies to optimize financial results and achieve business objectives

Minimum Qualifications

• Bachelor's degree in business administration, hotel & restaurant management, or related field preferred
• 5+ years luxury hotel catering & conference experience
• Knowledge of food safety regulations, industry standards, and best practices in catering and conference services
• Delphi knowledge

Skills and Abilities

• Proficient computer skills using Microsoft Office
• Excellent leadership skills
• Strong verbal and written communication skills
• Excellent planning and organizational skills
• Self-motivated
• Strong presentation skills
• Ability to work evenings, weekends and holidays

Benefits:

• Position is eligible for the Northwood Investors incentive plan 
• 401k after 90 days, fully vested, company match to 4%
• Medical (3 plan choices)
• Dental (2 Plan choices)
• Vision
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Paid Time Off 
• Hilton Honors Team Member Discounts
• Northwood Hospitality Discounts 

EEO and ADA Statements

Conrad Nashville is an Equal Opportunity Employer. We support and encourage diversity in the workplace.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.