Housekeeping Manager (PM Shift)

GENERAL DESCRIPTION:

Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts. Ensures that the rooms and public space areas are spotless and continually restocked and straightened. The Housekeeping Manager participates in the development and implementation of business strategies for the hotel.

WORK REQUIREMENTS:

Housekeeping Manager Responsibilities

• Great communication skills
• Manages the day-to-day operations of the housekeeping, public space and laundry areas for assigned shifts.
• Ensures that the rooms and public space areas are spotless and continually restocked and straightened
• Participates in the development and implementation of processes, procedures and standards for departments which support achievement of service and financial goals
• Participates in the preparation and implementation of the annual budget; monitors achievement of budget and takes corrective steps as appropriate
• Inspects rooms and public space areas continually
• Determines appropriate staffing levels for forecasted business and schedules employees accordingly
• Implements process for providing employees with customer service, technical and safety training on an ongoing basis
• Tracks the inventory, purchasing and disbursement for all linens, cleaning supplies, customer room and restroom supplies, laundry supplies, etc.
• Supervises the operation (and/or outsourced relationship) with the laundry
• Monitors assigned departments with compliance to safety standards
• Coordinates room availability with the Front Office Manager Develops and implements strategies and practices which support employee engagement
• Recruits and selects qualified candidates
• Provides employees with the orientation and training needed to understand expectations and perform job responsibilities
• Communicates performance expectations and provides employees with on-going feedback
• Provides employees with coaching and counseling as needed to achieve performance objectives and reach their fullest potential

Maintaining Property Standards

• Adhere and have a complete understanding of the COVID-19 Policies, Procedures, legislation and Marriott Commitment to Clean initiative.
• Providing Exceptional Customer Service
• Handles guest problems and complaints efficiently.
• Empowers employees to provide excellent customer service.
• Displays leadership in guest hospitality by exemplifying excellent customer service and creating a positive atmosphere for guest and employee relations.

Qualifications and Requirements

• Understanding of AAA Standards
• Previous leadership in a Supervisor Role
• University/College degree in a related discipline an asset
• Excellent communication and organizational skills
• Strong interpersonal and problem-solving abilities
• Highly responsible & reliable
• Ability to work cohesively with fellow colleagues as part of a team
• Ability to focus attention on guest needs, remaining calm and courteous at all times
• Behaves with integrity, honesty and is open with guests and fellow associates.
• Ability to communicate effectively with guests and team members verbally or in written form.
• Ability to learn, follow and enforce standards for cleanliness as they apply to all aspects of suite.
• Ability to follow all safety procedures/standards and able to recognize and act in emergency situations.
• Position may be required to work varied schedule that may include evenings/nights, weekends and holidays.
• Ability to arrive to work on time.
• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Education & Physical Requirements

• Experience in the hospitality industry preferred
• Experience in 4 Diamond Rated Hotel preferred
• Must be able to walk/stand for long periods of time
• Excellent communication skills
• Must be able to work days, nights and weekends.
• Great knowledge of chemicals
• Constant standing and walking throughout shift
• Occasional lifting and carrying up to 30 lbs.
• Occasional kneeling, pushing, pulling, lifting
• Occasional ascending or descending ladders, stairs and ramps

Communication Requirements:

• Able to communicate effectively in English/Spanish preferred; both verbally and in writing.
• Able to effectively deal with internal and external guests, some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.

EOE/M/F/D/V/SO

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