Director, Data Operations, Loyalty

Job Number

24050716

Job Category

Sales & Marketing

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

The Director, Data Operations will be responsible for developing and maintaining the data infrastructure and capabilities to support insights and program needs for the Loyalty domain. This role will work with business, analytics, data science, technology and discipline stakeholders to understand data requirements, and then design, develop and deliver solutions. The director will provide technical and strategic consulting to enterprise-wide data projects and outline system and business process changes needed to improve the quality of data and data user experience. This role will also play a key role in the areas of data governance, technology evaluations and enterprise-wide data initiatives.

Candidate Profile

Education and Experience Required 

• 4-year degree from an accredited university in Computer Science, Information Technology, Business Administration, or quantitative discipline 
• Seven or more years’ of relevant work experience in data engineering, data analytics, and/or business intelligence
• Experience in delivering enterprise-wide data engineering and transformation solutions
• Experience working with modern cloud data technologies
• Experience leading cross-functional teams to develop data solution roadmap
• Deep knowledge of how to generate value from ingestion to transformation and integration to delivery via reports, analysis and data products
• Demonstrated ability to understand and make connections between business strategy, data, and technology
• Proven track record of applying new technologies to solve complex business problems
• Proficient in project delivery methodologies including Agile frameworks
• Demonstrated ability to innovate and think outside of the box 
• Experience working with reporting and visualization tools
• Experience working with ML use cases

Education and Experience Preferred

• 2-year graduate degree from an accredited university in Business Administration or quantitative
• Experience working with reporting and visualization tools
• Experience working with ML use cases
• Python knowledge is desired
• Knowledge of ETL and Data governance tools 
• Good understanding of AI/ML concepts 
• Knowledge of hospitality-specific data such as Loyalty, customer and transitional data 

Core Work Activities 

• Provide leadership, consulting and data expertise to achieve the goals for Data Operations and business stakeholders 
• Work with business and technology to develop and deploy an effective data infrastructure
• Oversee data strategy and data initiatives to ensure they are in line with overall discipline goals and long-term enterprise strategies
• Effectively prioritize the implementation of data, reporting, analysis and infrastructure projects to meet the demands of various stakeholders
• Manage vendors/technical staff to build the infrastructure to support data solutions
• Oversee development of systems and technologies that reduce manual processes and data quality issues
• Partner with business leadership to secure funding for critical enterprise-level program and projects

Managing Responsibilities With Stakeholders

• Develop and maintain effective relationships with both internal and external stakeholders across the organization. Foster a positive climate to build effective teams that are committed to organizational goals and initiatives.
• Update stakeholders on key initiative wins and opportunities, responds to concerns, and solicits feedback.  Engage leadership to develop and execute action plans to address gaps.
• Assist direct reports with building and maintaining stakeholder relationships as business partnerships. 

Managing Profitability

• Analyze service issues and identifies trends.
• Work with teams to develop an operational strategy that is aligned with the brand’s business strategy and leads its execution.
• Review and audit expenses.

Managing Revenue Goals

• Monitor performance against budget.
• Review reports and financial statements to determine operations’ performance against budget.
• Coach and support team to manage expenses and controllable expenses.

Managing And Conducting Human Resources Activities

• Interview and hire employees.
• Promote the fair and equitable treatment of employees.
• Facilitate regular, ongoing communication in department (e.g., staff meetings).
• Foster employee commitment to providing excellent service, participates in daily stand-up meetings and models desired service behaviors in all interactions with customer and employees.
• Incorporate customer satisfaction as a component of staff/operations meetings with an emphasis on generating innovative ways to continually improve results.
• Set goals and expectations for direct reports using the performance review process and holds staff accountable for performance goals.
• Solicit employee feedback.
• Utilize an “open door policy” and reviews employee satisfaction results to identify and address employee problems or concerns.
• Promote adherence to policies consistently, follows disciplinary procedures and documents items according to Standard and Local Operating Procedures (SOPs and LSOPs) and supports the Peer Review Process.
• Conduct annual performance appraisal with direct reports according to Standard Operating Procedures.
• Champion change ensures brand and regional business initiatives are implemented and communicates follow-up actions to team as necessary.
• Identify talents of direct reports and their teams and assists with their growth and development plans. 

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

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