Additional Information

Part-time

Job Number

24054483

Job Category

Event Management

Location

MeadowView Conference Resort & Convention Center, 1901 Meadowview Parkway, Kingsport, Tennessee, United States VIEW ON MAP

Schedule

Part-Time

Located Remotely?

Relocation?

Position Type

Management

Job Summary

Entry level management position that assists in leading the banquet staff while personally assisting in executing events based on requirements and standards. Assists in developing and directing team to provide consistent, high quality service.

Candidate Profile

Education And Experience

High school diploma or GED; 2 years experience in the event management, food and beverage, or related professional area.

Core Work Activities

Supporting Management Of Department Operations And Inventories

Assists in managing departmental inventories and assets including par levels and maintenance of equipment.

Maintains attendance log for banquet employees.

Maintains and enforces established sanitation levels.

Adheres to and reinforces all standards, policies, and procedures (SOPs, LSOPs, etc.).

Ensures employee awareness of the event phase portion of the Meeting Planner Survey and Guest Satisfaction Scores.

Orders supplies for the department (e.g., china, glass, silver, buffet presentations, props, and other service equipment needs).

Uses banquet beverage “Use” records to guide banquet beverage supervisor in controlling liquor costs, managing the banquet beverage perpetual inventory and requisitioning liquor.

Understands the impact Banquet operations has on the overall success of an event and manages activities to maximize customer satisfaction.

Assists in scheduling banquet service staff to forecast and service standards, while maximizing profits.

Participating In And Assisting In Leading Banquet Teams

Attends and participates in all pertinent meetings.

Leads shifts and actively participates in the servicing of events.

Applies and continually broadens knowledge of food and wine pairings and cutting edge cuisine, and overall event presentation.

Providing And Ensuring Exceptional Customer Service

Sets a positive example for guest relations.

Interacts with guests to obtain feedback on product quality and service levels.

Responds to and handles guest problems and complaints.

Empowers employees to provide excellent customer service.

Strives to improve service performance.

Conducting Human Resources Activities

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job.

Ensures employees understand expectations and parameters.

Observes service behaviors of employees and provides feedback to individuals.

Reviews comment cards and guest satisfaction results with employees.

Communicates and executes departmental and property emergency procedures and ensures staff are trained in safety procedures.

The hourly pay range for this position is $24.04 to $26.92. Marriott offers a bonus program, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), travel discounts, pre-tax commuter benefits, and other life and work wellness benefits. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

Begin

your purpose,

Belong

to an amazing global team, and

Become

the best version of you.

Posted March 28, 2024

Assistant Banquet Manager

MeadowView Conference Resort & Convention Center