1500 Epcot Resort Boulevard
Lake Buena Vista,
FL
32830
Full-Time
Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations. Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system. Follow proper escalation procedures when addressing guest concerns.
Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Leave the everyday behind and enter a world of wonder at the award-winning Walt Disney World Swan and Dolphin and new Walt Disney World Swan Reserve. Centrally located in the heart of the Walt Disney World® Resort, our resorts provide an incredibly comfortable place to relax after a fun-filled day at the parks.
Award-Winning Accommodations
Each one of the guest rooms in all three of our resorts include sophisticated décor, luxurious beds and the latest technology.
Ideally Situated In The Heart Of Walt Disney World Theme Parks
Located in the heart of the most magical place on earth, the Walt Disney World Swan, the Walt Disney World Dolphin and the Walt Disney World Swan Reserve provide a truly extraordinary backdrop for your vacation.
Boat
Take a complimentary water taxi from our boat dock to Epcot or Disney’s Hollywood Studios, or feel free to take a leisurely stroll. Boats depart every 15-20 minutes.
Bus
We offer complimentary transportation to all Walt Disney World parks and attractions, including Disney Springs. Buses depart every 20-30 minutes.
23 Restaurants & Lounges
Join us at any one of our 23 restaurants and lounges offering unrivaled, diverse cuisine to please every palate. Choose from sophisticated fine dining to a variety of more casual venues, including poolside.