Guest Service Associate (F&B Service)

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike. 

Essential Duties & Responsibilities

• Maintain a high Guest service focus by approaching your job with the Guests always in mind and being proactive in a timely manner towards their needs and request
• Have a positive impact, taking personal responsibility and initiative to resolve issues, always clearly communicating with both customers and colleagues
• Motivated and committed, approaching all tasks with enthusiasm and seizing opportunities to learn new skills or knowledge in order to improve your personal performance
• Flexible, responds quickly and positively to changing requirements including the performance of any tasks requested of you
• Maintain high team focus by showing co-operation and support to colleagues in the pursuit of team goals
• Contribute ideas and suggestions to enhance operational/environmental procedures in the Hotel
• Actively promote the services and facilities of the Hilton Hotels to guests and suppliers of the Hotel
• Perform all duties and responsibilities in a manner that ensures your safety and that of others in your workplace
• Practice good customer relations and attend to customer complaints / queries satisfactorily
• Responsible for maintaining hygiene and cleanliness standards in the outlet and upkeep of all service equipment
• Responsible for all service preparations before, during and after the service (mis-en-place & mis-en-scene)
• Be fully familiar with the Hilton Brand Service Standards and to follow these standards
• Endeavour to resolve all complaints during shift and logs all complaints in log for further follow up
• Adhere to the Hotel’s policy relating to fires, evacuations, hygiene and safety

• Adhere to the Hotel’s team members’ handbook and to the rules and regulations
• Maintain a high standard of personal appearance and hygiene by adhering to the Grooming Policy
• Follows the established service sequence to provide consistent service at all times
• Thorough menu and Food and Beverage product knowledge
• Maintain a positive and outgoing attitude on the job
• Take direction from supervisors regarding operational issues
• Maintain a clean and orderly working area
• Provide courteous and professional service at all times
• Complete all side work and duties assigned
• Assist in cleaning of the outlet as assigned
• Effectively communicate with other employees

Take orders and suggests food & beverage items to guests The management reserves its right to move, transfer or re-assign team members from their accustomed shift or schedule, job function and department as business dictates.  Likewise, Team Members may also be tasked to assist other departments or other Hilton properties on task force when necessary and when business demands. 

Requirements

What are we looking for? 

A Food & Beverage Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

Minimum 2 year of experience in a related field. 

High School diploma or GED. 

1 year of experience in Food & Beverage, Guest Services, or related professional area. 

Able to read and understand work related documents. 

Able to communicate effectively in writing as appropriate for the needs of the audience. 

Proficient in English to meet business needs. 

Computer literate. 

Good organization and communication skills. 

What will it be like to work for Hilton? 

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!