IT Enterprise Business Services Analyst II (Service Now)
Full-Time
Under the direction of the Senior Manager, IT Services, the Enterprise Business Services Analyst II – is primarily responsible for providing operational, product and technology support for Enterprise & Tribal departments, systems, and applications. This position strives to maximize the efficiency of our enterprise through the application of technology by partnering with assigned departments.
Essential Duties & Responsibilities
1. Leads and directs projects for assigned departments, which often require considerable resources and high levels of functional integration and interaction with enterprise sponsors.
2. Maintains service level agreements with the enterprise and vendors.
3. Maintains knowledge of system capabilities and their application to the specific needs of our enterprise.
4. Remains current with system enhancements and new products and how they apply to our enterprise.
5. Recommends changes to products and processes to improve the manner in which we conduct business.
6. Develops and administers application training programs.
7. Creates and fosters collaborative relationships within the IT team to ensure a one-team mentality on how we deliver services to the enterprise.
8. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
Bachelor’s degree in Computer Science, Business Administration or a related field is required.
Minimum of five (5) years’ experience in Information Technology focusing on enterprise-level systems and services required.
Related, relevant, and/or direct experience may be considered in lieu of minimum educational requirements indicated above.
Extensive experience with enterprise-level applications and systems including, but not limited to, ServiceNow, Enterprise Resource Planning, Microsoft 365, financial and supply chain systems, and other enterprise-wide systems.
Excellent problem solving, interpersonal communication and project management skills are required.
Must have a desire for achieving excellence in customer satisfaction, process, and product quality and reliability.
Must have intermediate knowledge of the internet, e-business disciplines, and standards.
Must be extremely detail-oriented with strong technical verbal and written communication skills and the ability to simplify terminology that a non-technical end-user and/or senior executive can understand.
Ability to effectively communicate with technical professionals, and a basic understanding of software architecture.
Demonstrated knowledge and experience in creating and implementing policy and procedures.
Certificates/Licenses/Registrations
At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
A qualified candidate/employee must have a valid driver’s license with an acceptable driving record as determined by the company’s insurance carrier.
Professional certifications such as Project Management Professional, Information Technology Infrastructure Library (ITIL), Business Analyst Professional and/or application-specific accreditations when combined with relevant experience is preferred.
San Manuel Band of Mission Indians will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
San Manuel Band of Mission Indians
The San Manuel Band of Mission Indians is a federally-recognized Indian tribe located on the San Manuel Indian Reservation near Highland, California. San Manuel exercises its inherent sovereign right of self-governance and provides essential services for its citizens by building infrastructure, maintaining civil services, and promoting social, economic, and cultural development.
The Serrano people of San Manuel have called this area home since time immemorial and are committed to remaining a productive partner in the San Bernardino region. The Reservation, once only 640 acres, is now over 1,100 acres in size.
The call of Yawa’ – to act upon one’s beliefs – inspires the Tribe to give back to the areas they call home and support organizations working to create a better tomorrow in the Inland Empire and Indian Country.
Our support is directed to organizations providing services in San Bernardino and Riverside counties, including:
- 501(c)(3) nonprofit organizations
- Public schools
- Private schools
- Charter schools, and
- Local government agencies
The Tribe also operates Yaamava' Resort & Casino at San Manuel (formerly known as San Manuel Casino®), the Palms Casino Resort, as well as other enterprises.
We value our employees and offer a comprehensive Benefits Program
Our team members enjoy a competitive base salary, an annual discretionary performance bonus, and an annual merit increase as part of our total rewards package. Additionally, San Manuel supports team members' financial health through 401(k) retirement savings plans that offer a 2% core discretionary contribution and matching, and a host of other services - from discounts to tuition assistance.
