Maintenance Manager

The Opportunity 

Delaware North Gaming is hiring a Maintenance Manager to join our team at Southland Casino in West Memphis, Arkansas. As a Maintenance Manager, you will be responsible for the operation of building maintenance and facility services while effectively managing associates, partnering and communicating with other teams and departments, and consistently demonstrating Delaware North's values.

Pay

Minimum – Anticipated Maximum Base Salary: $68300 - $92200 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Overseeing the operation of maintaining, replacing, or repairing all electrical, plumbing, and HVAC systems, services, and equipment.
• Managing and performing carpentry, painting, and other maintenance needs.
• Establish, enforce, and train associates on department policies and procedures that ensure a safe, effective work environment.
• Follow up on work orders to ensure work is being completed in an efficient, professional quality manner.
• Maintain current knowledge of OSHA Rules and Regulations.
• Inspect and evaluate the physical appearance of the facility.
• Ensure all paperwork, work orders, and logs are completed and maintained.
• Participate in Fire Prevention and other life safety programs.
• Demonstrate skill in dealing with guest complaints, using active listening skills to defuse difficult, and sometimes emotionally charged, situations to maintain the customer’s goodwill.
• Supervise and manage the selection, training, development, and appraisal of associates in your department. 
• Assist in the preparation of daily and weekly reports.
• Understand the goals and vision of the organization, and demonstrate a commitment to those goals in terms of individual and team performance.
• Other duties as assigned.

Qualifications 

• At least five years' experience as a supervisor managing a team.
• Must be able to obtain an Arkansas Gaming License.
• Experience in carpentry, plumbing, HVAC, electrical, painting and patching, machinery, metalworking, landscaping, and locksmith duties.
• Must have a general knowledge of the use of simple equipment used in building trades.
• Ability to read simple instructions and follow simple diagrams.
• Ability to perform simple tasks independently after being given specific instructions.
• Must possess a valid driver’s license.
• No degree required.

Physical Requirements 

• Manual dexterity is sufficient to use hand tools and to paint.
• Ability to stand, crouch, and climb to perform repairs, use ladders, and perform various types of manual labor.
• Ability to lift up to 50 pounds occasionally.
• Visual acuity is sufficient for reading, performing repairs, and painting.
• Exposed to outdoor weather conditions in all seasons, including variable temperatures and wet and/or humid conditions.
• Occasionally exposed to fumes and toxic or caustic chemicals.
• Noise level may be moderate-to-high.

Shift Details 

Day shiftOvernightHolidaysEvenings as neededWeekends

Who We Are 

Southland Casino Hotel, owned and operated by Delaware North, features more than 2200 slot machines, live blackjack, craps, and roulette tables, simulcast wagering, and sportsbook. Our new hotel features 300 luxurious rooms and suites. Southland is located in West Memphis, Arkansas, only a short drive from downtown Memphis, Tennessee.

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.