Photo of Hilton Shenzhen Shekou Nanhai, Shenzen, Nanshan District, China

TM Residence Attendant

Hilton Shenzhen Shekou Nanhai

1177 Wanghai Road
Nanshan District
Shenzen, Nanshan District 518067
China

541 Room Hotel
Managed By Hilton
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Full-Time

Description

With thousands of hotels in over 100 countries and territories, Hilton offers countless opportunities to delight. From an open door to a welcoming smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others. 

If you appreciate the impact global travel can have on the world, you may be just the person we are looking for to work as a Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to delight our guests, Team Members, and owners alike.  

The Team Member Attendant is responsible for the daily dormitory operations such as public area cleaning, safety checks, and team member check in / out records, etc., providing a comfortable environment to all in-house team members, and ensures that daily work meets hotel policy requirements and related standards. 

What will I be doing? 

As the Team Member Residence Attendant, you will be responsible for performing the following tasks to the highest standards: 

  • Arrange the check in / out matters according to the given name list and hotel procedures. 
  • Record and maintain dormitory goods and material storage, ensuring that all processes are in line with proper procedures.  
  • Conduct monthly storage checks and submit inventory reports as well as other related reports.  
  • Patrol the staff dormitory every workday and deal with problems immediately.  
  • Carry out safety and security risk checks, arrange for maintenance immediately when necessary and make patrolling records. 
  • Deter improper behavior that does not comply to dormitory rules, reporting to department leaders to take action if needed.  
  • Responsible for the sanitation in dormitory public areas, maintaining the surrounding neatness in accordance to hotel and landlord requirements. 
  • Check and monitor in-house team members to clean the dormitory rooms and keep them tidy, clean and safe. 
  • Distribute living goods to new check-ins, and check that the goods are return when they leave. 
  • Check and record dormitory visitors, decline visiting visitors from staying overnight in the dormitory.  
  • Able to introduce the facilities’ usage to new check-in team members.  
  • Daily check that facilities are in good condition and ensure that utility supplies are sufficient. 
  • Propose the procurement request to HR leaders to ensure sufficient supply, storing them well and distributing the related goods to team members. 
  • Responsible for the maintenance request submissions, following-up with them ensuring that they are well repaired and maintained.  
  • Communicate well with live-in team members, offering prompt assistance according to their needs.  
  • Complete tasks assigned by your direct manager, collecting any information concerning shift dormitories to report.  
  • Carry out any other reasonable duties and responsibilities as assigned.  
  • Responsible for keeping keys according to the keys management policies.  
  • Assist in periodically carrying out dormitory hygiene and safety checks, promptly summarizing and reporting the results.  
  • Assist your manager with cleanliness checks at least twice a month and submit a report on it. 
  • Keep good communications with dormitory property owners. 
  • Check and clean linens returned by check-out team members for recycling usage.  
  • Perform other duties / instructions assigned by the HR department.  

    Requirements

    What are we looking for? 

    A Team Member Residence Attendant serving Hilton Brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow: 

  • Junior High School degree and above. 
  • Experience in the same position in an international branded hotel or comparable industry. 
  • Good communication, organization and coordination skills. 
  • Team player with a strong sense of responsibility and self-motivation. 
  • Patient and flexible. 
  • Able to maintain excellent relations with team members.                                                                                
  • Able to work under pressure. 
  • Familiar with computer systems, preferred. 

    What will it be like to work for Hilton? 

    Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travellers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all! 

    • Posted April 3, 2024

    Hilton Shenzhen Shekou Nanhai

    Shenzhen Bay views and Shekou transport links

    We’re located at the western coast of Shenzhen, overlooking Hong Kong and the bay. Two health clubs, including indoor and outdoor pools, and children’s facilities keep you entertained and you can dine in one of six distinct outlets. Take in unrivalled ocean views from our rooftop bar Eden Garden. Extensive and versatile meeting and banquet facilities are available.

    Our six dining options include our all-day buffet with live cooking stations, Chinese fusion cuisine, private dining, and an indoor-outdoor bar with gourmet food.

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