1 Ritz Carlton Drive
Kapalua,
HI
96761
Full-Time
Schedule services for individuals and large groups using spa/salon reservations software system. Call guests to confirm scheduled services. Answer questions about available services. Update the reservations/cancellations list throughout the day, inform providers of last-minute changes, and resolve scheduling issues as needed by working with supervisor/manager. Check in guests for appointments, confirm first and last name, and provide general spa orientation to guests upon arrival. Promote and sell spa/salon services. Obtain assigned bank and ensure accuracy of contracted monies, obtain change required for expected business level, and keep bank secure at all times. Process guest payments for spa/salon services and obtain payment authorization as needed. Accept and log cash tips for employees. Balance, scan, and drop receipts with Accounting. Notify Engineering of maintenance and repair needs.
Report accidents, injuries, and unsafe work conditions to manager. Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests’ service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
The pay range for this position is $21.97 to $24.41 per hour.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.
Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.
In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.
A MAUI LUXURY RESORT INSPIRED BY NATURE
Immerse yourself in a true Hawaiian luxury resort experience at The Ritz-Carlton Maui, Kapalua. Cultural and environmental appreciation combined with world-class amenities and facilities deliver a true escape. From beachfront dining to Hawaiian spa treatments, luxurious poolside cabanas, cultural and recreational activities, this resort is an unforgettable island oasis. Nestled on 54 acres, The Ritz-Carlton Maui, Kapalua showcases 466 guestrooms, including 107 residential suites, dark wood floors and Hawaiian-inspired artwork. The Spa beckons with treatment rooms framed by private garden showers, volcanic stone grottos, and a fitness center with spectacular ocean views. Jean-Michel Cousteau's Ambassadors of the Environment offers all levels activities from land to sea. Also featured are six dining experiences, indoor/outdoor meeting space, and lush organic garden. It is enveloped by picturesque Kapalua Resort’s two championship golf courses, dining and a century-old pineapple plantation.
WORLD-RENOWNED RITZ-CARLTON CLUB LOUNGE EXPERIENCE
Redefining luxury, The Ritz-Carlton Club Lounge experience combines comfort and exclusivity with personalized service. The Club Lounge offers a dedicated concierge and a well-appointed, relaxed lounge environment with gourmet presentations of food and beverages each day.
Maui-Inspired Design
SUITES & ROOMS
Recently redesigned, the hotel’s guest rooms, suites and residences invite you to engage with the Maui landscape. Drink in tropical views from your balcony, or relax inside with local artwork and modern, island-inspired design. Residential suites, meanwhile, feature kitchens and up to two bedrooms.