Photo of Horseshoe Bay Resort, Horseshoe Bay, TX

Attendant - Splash Safari Aqua Park

Horseshoe Bay Resort

200 Hi Circle North
Horseshoe Bay, TX 78657

400 Room Resort
Managed By Crescent Hotels & Resorts
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Compensation: $15.00 per hour, Full-Time

Description

Benefits

  • Medical, Dental, Vision Insurance
  • Paid vacation, paid Holidays
  • 401k plan with employer match
  • Long and short-term Disability
  • Major Illness Insurance
  • Accident Insurance
  • Limited access to some resort amenities (Golf, etc)
  • Retail and dining discounts
  • Discounts at all Crescent Hotels & Resorts properties

The lake life is calling. Where genuine Texas Hospitality meets luxury, Horseshoe Bay Resort is nestled on the shores of beautiful Lake LBJ in the Central Texas Hill Country. We’re on 17,000 acres with close proximity to Austin, multiple lakes, State Parks, and some of the best golf in the United States; it’s an outdoor lover’s dream. When you work in paradise, is it still called work?

No matter your career destination, we can help you get there!

With our commitment to Diversity, Equity, Inclusion, and Belonging, everyone can create their own success story at Horseshoe Bay Resort. Great benefits packages, subsidized housing, competitive pay, and scheduled reviews and raises, growth opportunity through our Manager in Training Program (MIT), and fun associate outings and events throughout the year are just a few of the MANY reasons to join our team. What are you waiting for?

Job Benefits

  • Associate housing and shuttle service
  • Weekly meal subsidies
  • Golf and Amenity Privileges*
  • Associate discounts
    • Retail and Dining at Horseshoe Bay Resort
    • Discounts at over 100 Crescent Hotels & Resorts properties throughout the country.

Full Time roles are eligible for the above, plus:

  • Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans
  • Critical Illness and Accident plans
  • Associate Relief Fund

*Privileges based on occupancy and business levels

Definition:

The Water Obstacle Course Attendant is mainly responsible for the check-in and waiting area next to The Yacht Club for the in-lake obstacle course. The Attendant will greet, accommodate, and facilitate a high Horseshoe Bay Resort standard guest check-in to Obstacle Course by providing friendly, efficient, and accurate service.

General Duties:

  • Acknowledge and greet everyone who enters and leaves the Obstacle Course area by using the 10/5-foot rule.
  • Use the guests’ name at least 3 times during interaction.
  • Maintain eye contact when addressing external and internal guests.
  • Handle guests’ questions and concerns professionally and courteously.
  • Properly open and close Obstacle Course reception area each day with consistency and proficiency according to Standard Operating Procedures.
  • Actively promote the marina, services, and retail, as well as other programs, promotions and/or discounts available.
  • Refrain from discussing company or personal business with guests.
  • Assist and resolve and scheduling conflicts and guest challenges.
  • Prepare daily reports accurately and efficiently.
  • Check out guests in a timely and accurate manner.
  • Provide accurate, appropriate, and immediate responses to all requests by guests, ensuring complete guest satisfaction.
  • Develop ability to follow SOP, check list, procedures (to know what must be done) and work without constant direct supervision and remain at assigned post for extended periods of time while standing.
  • Regularly attend, participate in and support staff meetings and training.
  • Follow established lost and found procedure.
  • Maintain organization and cleanliness of the reception area.
  • Communicate to management in a timely manner when resources are running low.
  • Perform all requested duties or tasks assigned by Outlet Manager and Supervisor.
  • Exercise proper communication with others, commitment to your team and the overall guest experience while utilizing consideration and compromise for and given situation.

    Employment Standards:

  • Minimum age requirement 16 yrs.
  • Customer service experience required.
  • Basic math and accounting skills.
  • Excellent telephone etiquette and interpersonal skills required.
  • Service oriented - able to pamper, accommodate and anticipate guests needs.
  • Enjoy working with people and possess a friendly and outgoing personality.
  • Solution oriented.
  • Exceptional communication, organizational skills, and detail oriented.
  • Flexible and accommodating attitude.
  • Maintain a positive attitude and contribute toward a quality work environment.
  • Comply and adhere to all Horseshoe Bay Resort and Yacht Club policies and standard operating procedures (SOP’s).
  • Maintain a professional image with the proper uniform standard and maintaining personal hygiene.

    Physical & Mental Requirements:

  • Positive, energetic, and professional demeanor.
  • Ability to multi-task.
  • Ability to be efficient and productive in a fast-paced environment.
  • Walk/stand for an extended period.
  • Occasionally lift and/or move up to 15-20 pounds.
  • Ascend/descend stairs as a daily routine.
  • Must fluently speak, read, write, and understand the primary language used in the workplace.
  • Ability to remain calm and pleasant under stressful situations in accordance with Horseshoe Bay’s criteria.
  • Must be able to interact with co-workers, customers and have a sense of TEAM.

    Desirable:

  • Marina and Retail experience
  • Hospitality experience
  • Ability to perform job functions with minimal supervision.
  • Ability to focus attention on details.
  • Flexibility in schedule
  • Excellent organizational skills
  • Ability to multi-task between guest requests
  • Effective, pleasant speaking and listening abilities when communicating with guests and associates.

    Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

    The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

    • Posted April 4, 2024

    Horseshoe Bay Resort

    Texas Hill Country Careers

    Horseshoe Bay Resort is currently hiring in various departments across the resort including Agriculture, Golf, Food & Beverage, Housekeeping, Marketing & Sales and more. Begin your career at our exceptional, AAA-four diamond golf resort on the shores of Lake LBJ with diverse amenities and luxurious accommodations located in the highly desirable Texas Hill Country.

    Explore exciting career opportunities with opportunity for upward mobility, generous benefits packages and employee housing opportunities.

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