Slot Performance Manager

Slot Performance Manager

Summary Description

:Purpose and function of job.

The Slot Performance Manager is responsible for all aspects of the daily management of slot system operations and slot performance analysis, including, but not limited to general maintenance repair, conversations, upgrades, installs and moves. This includes but is not limited to maintaining appropriate staffing levels, managing employee performance, providing training opportunities and ensuring compliance with policies and procedures.  

Essential Job Functions/Duties

 Essential duties and tasks that must be performed with or without reasonable accommodation.

• Practices, supports, and maintains the Mission, Vision and Values of WarHorse Gaming Omaha, LLC.
• Maintains day to day management of slot performance operations, providing the tools, resources, and training to achieve short-and long-term departmental goals and objectives.
• Ensures team members adhere to policies and procedures.
• Monitors and evaluates operational effectiveness and makes recommendations for continuous improvement and success.
• Monitors team member performance, provides feedback, coaches, and manages annual evaluation process for departments.
• Participates in the interview and audition process for table games and slot operations candidates. Recommends candidates for hire.
• Manages employee relations for the department and collaborates with Human Resources regarding escalated issues.  
• Maintains appropriate department staffing levels for day-to-day business and collaborates with various departments for special player events and promotions.
• Ensures compliance with mandatory training and provides position specific training to enhance the skills sets of team members.
• Maintains strong working knowledge of local jurisdiction gaming laws (federal, state, etc.) and attendant regulations, as well as internal controls, policies, and procedures. 
• Ensures optimal operational efficiency with continual contact and walk-through observation of all areas of responsibility.  
• Monitors all activities of department to ensure that all applicable internal policies, federal and state laws, rules, regulations, and controls property wide are enforced. 
• Creates a motivating environment.
• Keeps informed of all new developments relative to available resources for the department and makes recommendations designed to maximize department and company success.
• Effectively manages internal and external guests’ relations, some of which will require levels of patience, tact, and diplomacy. Responsible for addressing guest and team member issues as appropriate. 
• Manages multiple priorities simultaneously and meets deadlines, often in stressful and high-pressure situations.
• Works with safety as a priority and follows department and company safety standards.
• Maintains knowledge of industry through continuing education and training.
• Maintains meticulous security of keys, radios, handheld devices, and any other items issued by the Company and complies with Company safety standards.
• Reads an understands the Company Compulsive and Problem Gambling Plan with regard to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
• Performs other duties as assigned.

Job Specifications

:Education, experience, skills required, equipment used.

A satisfactory combination of applicable experience and education may be considered in lieu of experience requirements.

• Must be 21 years of age or older
• Bachelor’s Degree in marketing, hospitality management, business administration or related major; or equivalent experience preferred.
• Five (5) years of slot performance operations experience, three (3) years in a supervisory capacity preferred.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Strong supervisory and leadership skills.
• Proficient with Microsoft Office Suite or related software.
• Must have a comprehensive understanding of slot and player tracking systems and complimentary guidelines consistent with normal industry standards.

Core Competencies

• Leadership & Navigation
• Communication
• Analytical and Critical Thinking
• Relationship-Building
• Teamwork Orientation.
• Engagement.
• Problem Solving/Analysis
• Business Acumen
• Flexibility
• Trust/Integrity
• Guest Focus
• Initiative
• Decision Making
• Stress Management/Composure

Travel Requirements

Travel is primarily local during the business day, although some out-of-area and overnight travel may be expected

Work Hours

Due to the unpredictable nature of the hospitality/entertainment industry, Team members must be able to work varying-schedules to reflect the business needs of the property.

Certification Requirements

Is this position responsible for selling, serving, or distributing alcoholic beverages or do they have comp authority?  Yes

Gaming License Required? Ability to secure and maintain NE Gaming License.

Other Certifications?      N/A    

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Ho-Chunk, Inc. is an equal opportunity employer. All applicants are considered without regard to age, sex, race, national origin, religion, marital status, or physical disability. However, preference may be extended to persons of Native American descent in accordance with applicable laws.

Physical Requirements Assessment

Rating Scale

0 – Not Applicable to This Position

1 – Normal:  Conditions Similar to Everyday Life

2 – Above Average:  Beyond Normal Levels

3 – Extreme:  Extraordinary Levels

Critical Job Elements:  For the questions that follow, use the rating scale above to describe the job.

Work Environment

1Accessibility of all worksites required for the position

1Exposure to weather and temperature extremes

1Exposure to darkness

1Exposure to cramped spaces

1Exposure to loud noises

1Exposure to chemicals and fumes

1Exposure to dust

1Exposure to heights

1Exposure to work safety hazards

2Exposure to secondhand smoke

2Amount of overtime/extended work hours required

Physical Effort

1Physical mobility:  movement from place to place on the job, considering distance and speed

1Physical agility:  ability to maneuver body while in place

1Ability to lift up to 25 lbs.

1Physical strength to manage routine office materials and tools

1Dexterity of hands and fingers

1Dexterity of feet

1Physical balance:  ability to maintain balance and physical control

1Coordination:  including eye/hand, hand/foot, etc.

1Endurance:  prolonged physical activity with limited opportunity to rest

Mental Effort

2Concentration/intensity:  prolonged mental effort with limited opportunity for breaks

2Memory, considering the amount and type of information

2Complexity of decision making

2Time pressure of decision making

2Analytical thinking

2Conceptual thinking

2Ability to compute basic math calculation

Communication

1Fluency in English

0Fluency in another language

3Verbal communication

3Written communication

1Non-verbal communication

Sensory Abilities

1Ability to see

1Ability to distinguish colors

1Ability to hear

0Ability to smell

0Ability to taste

0Sense of touch

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