Operations Supervisor

Description

We are hiring an Operations Supervisor!

We are looking for associates and Leaders that have a passion to serve others! Working in Operations means you assist in all area's of the hotel including Front Desk, Housekeeping, Banquets, and Food & Beverage. You are the one that bridges the departments into a cohesive team focused on providing our guests excellent service while maintaining all Hyatt House brand standards and Concord standards. Your role is key to the overall experience the guest will have. Your keen sense of being proactive, responsive, and caring will make all the difference. If you enjoy engaging with others, leading a team and have a high sense of responsibility – this role is perfect for you!

We have a great company culture at Concord Hospitality where everyone is valued and treated with respect. Many of our supervisors advance in a couple years to Assistant General Manager roles!

Responsibilities:

To assist guests efficiently, courteously and professionally in Front Desk related functions.

To maintain high standards of service, and hospitality.

To perform assigned tasks and ensure that all associates are maintaining high levels of customer service.

Must be able to cover any call-off shift as per proper chain of command.

Check guests in and out efficiently and in a friendly manner.

Handle guest mail and messages per established procedures.

Develop a thorough knowledge of hotel staff, room locations room rates, amenities, and selling strategies.

Answer switchboard in accordance with standards of proper telephone etiquette.

Block rooms and handles special requests.

Monitor room availability and offer AGM and GM assistance in yield management and restrictions.

Handle safe deposits by guests per established procedures.

Have a thorough knowledge of emergency and security procedures.

Keep lobby and desk area clean and presentable.

Directs institutional housekeeping program to ensure clean, orderly, and attractive conditions of establishment by performing the following duties personally or through subordinate supervisors.

Know how to clean guestrooms to standards.

Keep maintenance informed of all maintenance needs.

Maintains room quality based on hotel, and Franchise objectives.

Establishes, maintains, and trains standards and procedures for cleaning and safe working conditions in the

housekeeping department.

Works to ensure high scores for cleanliness and other housekeeping related items on all Franchise inspections.

Helps ensure deep cleaning schedule is being held to standards.

Inspects all guests rooms cleaned by room attendants on Room care manager’s days off.

Initiates new procedures to increases efficiency of labor and safe chemical and equipment use.

Keeps abreast of advances in the Housekeeping field and works to improve methods and productivity.

Reviews guest comment cards and complaint letters and takes action.

Follows-up and maintains compliance with all Franchise, Safety and OSHA programs, policies, procedures, and

reports.

Ensures compliance with key control procedures as they relate to the Housekeeping department.

Ensures that any and all storage areas are kept secure at all times.

Maintains first aid kit supplies for use by employees within the Housekeeping department.

Ensures all housekeeping and laundry equipment is maintained in working order.

Enforces standard procedures for the acceptance, security, and return of guest lost and found items.

Performs housekeeping, laundry, and/or house person functions whenever necessary.

Communicates regularly with the Rooms Care Manager as to all housekeeping and/or related activities.

Assists the Rooms Care Manager and other department managers in the solution of guest-related improvements as

they pertain to the housekeeping department.

Reports immediately any and all unusual activity, behavior, and appearances to the General Manager.

Assures complete communication within departments for all staff members.

Communicates with department heads to provide the necessary information flow for the smooth

operation of the hotel.

Here are some reasons our associates like working for us:

Benefits (Full Time Associates only)

We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

Why Concord?

Our culture is based on our five Cornerstones and they are what we consider our foundation: Quality, Integrity, Community, Profitability, and Fun. It’s important to us to provide a great work environment for our associates and we strive to hire the BEST associates in the market. At Concord, you can enjoy a culture where you are valued and our Associate First policy is a way of life. Utilize your hospitality talents with a Company that cares about you and your development. We do many fun things on property to stay engaged with our associates and show you we care about you.

You take pride in your work, the hotel, and your employer to make sure we exceed our guests’ expectations. If this is you, we want you to contact us... Now!

If you are seeking a position where you can grow and be a part of a fun team, this job may be your answer. We are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace.