Product Analyst

The Opportunity 

Delaware North is hiring a Product Analyst to join our team in Buffalo, New York. As a Product Analyst, you will be responsible for collecting, documenting, and prioritizing business requirements detailed from stakeholder input, and evaluating effectiveness of existing solutions and new product implementations.

In this role you will standardize analysis for review and disseminate conclusions in an organized and professional manner.  The product analyst will strive towards automation and repeatability, and will execute with defined methods, structures, processes and procedures. You will work on assigned technology and business priorities, including detailing product feature requests, client and customer priorities, reviewing unit technology, launching pilot implementations, and problem-solving towards a quality guest experience. 

 If you have lofty career goals, want a challenging role where collaboration and hard work are rewarded, apply now. 

Pay

Minimum – Anticipated Maximum Base Salary: $66500 - $89900 / year

In addition to base salary, we offer an annual bonus plan based on company and individual performance, or a role-based, uncapped sales incentive plan. The advertised pay range represents what we believe at the time of this job posting, that we would be willing to pay for this position. Only in special circumstances, where a candidate has education, training, or experience that far exceeds the requirements for the position, would we consider paying higher than the stated range. Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

Benefits 

At Delaware North, we care about our team members' personal and professional journeys. These are just some of the benefits we offer: 

• Medical, dental, and vision insurance
• 401(k) with up to 4% company match 
• Annual performance bonus based on level, as well as individual, company, and location performance
• Paid vacation days and holidays
• Paid parental bonding leave
• Tuition and/or professional certification reimbursement
• Generous friends-and-family discounts at many of our hotels and resorts

Responsibilities 

• Collaborate with subsidiary team members and clients to gather business requirements and translate them into product requirements, ensuring guest and team member satisfaction 
• Participate in developing an annual product functionality roadmap, prioritizing items based on changing requirements and business needs, and overseeing all stages of product creation, including design, development, and implementation 
• Manage the product backlog, oversee quality assurance results, and coordinate business approval of implementations to ensure optimal IT and business solutions 
• Apply knowledge of integration with organizations, analyze solution performance, establish best practices and processes, and improve IT standards and policies 
• Build collaborative relationships within the business relationship management team to streamline operations, support data integrity and insights, and ensure timely completion of new implementations and updates 

Qualifications 

• Bachelor’s degree or equivalent in information management, computer science, computer systems engineering, business administration, mathematics, or a related field
• Knowledge of point-of-sale systems such as Micros, Agilysys, NetSuite, Appetize, and Bypass, menu and categorization management, pricing, displays, third party integrated POS solutions, property management systems, and loyalty integrations
• Experienced in Microsoft Office Suite with a focus on Excel
• Experience with NetSuite, Micros Simphony2, SpotOn, Appetize, Agilysys Resort Systems, Oracle Cloud, Shift4, MyVenue, and similar systems preferred
• Ability to secure and maintain any required jurisdictional licensing needed to perform role
• Previous employment in the hospitality industry and gaming knowledge a plus.

#LI-Remote

#LI-Hybrid

Shift Details 

Monday to FridayEvenings as needed

Who We Are 

At Delaware North, you’ll love where you work, who you work with, and how your day unfolds. Whether it’s in sporting venues, casinos, airports, national parks, iconic hotels, or premier restaurants, there’s no telling where your career can ultimately take you. We empower you to do great work in a company with 100 years of success, stability and growth. If you have drive and enjoy the thrill of making things happen - share our vision and grow with us.

Delaware North Companies, Incorporated and its subsidiaries consider applicants for all positions without regard to race, color, religion, creed, gender, national origin, age, disability, marital or veteran status, sexual orientation, or any other legally protected status. Delaware North is an equal opportunity employer.