Photo of Sheraton Maui Resort & Spa, Maui, HI

Guest Service Representative

Sheraton Maui Resort & Spa

2605 Kaanapali Parkway
Maui, HI 96761

508 Room Resort
Managed By Marriott International
Save

Full-Time

Job Number

24060747

Job Category

Rooms & Guest Services Operations

Location

Sheraton Maui Resort & Spa, 2605 Kaanapali Parkway, Lahaina, Hawaii, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Non-Management

Welcome To Our Family

As a world-class leader in the travel industry, there’s no better place to make your mark. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family. Here, you will find a place where your personality and ideas are as appreciated as the work you do. Each day will open your mind to a world of possibilities, growth opportunities and the chance to meet people from all corners of the globe.

The Impact You’ll Make

No matter whether a guest arrives weary from their travels or excited for a vacation, you know what to do to make them feel at home. They will appreciate the pristine lobby, your warm welcome, and your efficiency in getting them checked in and pointed in the right direction. When they know you genuinely care about the quality of their stay, you are operating at a level of excellence.     

What You’ll Do

  • Organize, confirm and process guest check-ins/ check-outs and adapt for any changes
  • Secure payment, verifying and adjusting billing as needed
  • Provide guests with room and hotel information, directions, amenities and local interests
  • Run daily reports, reviewing to see what needs to be communicated to the next shift’s staff
  • Complete cashier and closing reports, counting the bank at the end of each shift securely
  • Accept and record wake-up calls, delivering to the right department
  • Communicate any emergency, lost item or theft to proper security staff and/or authorities
  • Keep contingency lists in case of emergency and communicate any necessary messages

Perks You Deserve

We’ll support you in and out of the workplace by offering:

  • Team-spirited coworkers
  • Encouraging leadership
  • Support to live a life of wellbeing and happiness
  • Opportunities to serve and give back to the community
  • Discounts on hotel rooms, gift shop items, food and beverage
  • Recognition programs

What We’re Looking For

  • A warm, people-oriented demeanor
  • A team-first attitude
  • A gift for paying attention to the smallest details

This role requires compliance with quality assurance expectations and standards. You may be required to stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.

You’re Welcomed Here

Our highest priority is making you feel as welcome as our guests. We want you to feel comfortable being yourself and to know you’re important to us. You’ll make an impact in your role, and for that, you’ll be appreciated and valued.

PREFERRED QUALIFICATIONS

Education:                                          High school diploma or G.E.D. equivalent.

Related Work Experience:                  No related work experience.

Supervisory Experience:                     No supervisory experience.

License or Certification:                      None

The pay range for this position is $24.87 to $31.09 per hour.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,​ 

Begin

 your purpose, 

Belong

 to an amazing global​ team, and 

Become

 the best version of you.
Posted April 8, 2024

Sheraton Maui Resort & Spa

WELCOME TO SHERATON MAUI RESORT & SPA

Dive Deeper into Maui at our Kaanapali Beach Resort

Nestled along the breathtaking shores of Kaanapali Beach, Sheraton Maui Resort & Spa is where exceptional location finds deep intention. While our Kaanapali Beach hotel's nightly lele kawa, the cliff diving ritual, has gained legendary status, it represents just one facet of the immersive Hawaiian experience that awaits you. Feel the spirit of aloha infuse the grounds of our Lahaina resort with meticulously appointed accommodations, large lagoon-style pool, and soothing treatments at The Spa at Black Rock. Embark on exhilarating ocean adventures, from snorkeling amidst vibrant coral reefs to sailing on catamarans that slice through crystal-clear waters. Discover wide open spaces on our 23 acre resort in Maui for soulful reflection and a deeper connection to nature. Over 80% of our Kaanapali hotel rooms offer ocean views, the ideal vantage point for whale watching and the sun setting into the Pacific. Immerse yourself in Maui's profound beauty, where the Kaanapali Beach resort lifestyle was born and perfected.