Photo of Sheraton Denver Downtown Hotel, Denver, CO

Assistant Manager - Room Operations

Sheraton Denver Downtown Hotel

1550 Court Place
Denver, CO 80202

1,231 Room Hotel
Managed By Marriott International
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Full-Time

Job Number

24060855

Job Category

Rooms & Guest Services Operations

Location

Sheraton Denver Downtown Hotel, 1550 Court Place, Denver, Colorado, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

Entry level management position that focuses on supporting the day-to-day activities of Rooms Operations of areas that include Housekeeping, Recreation. Laundry, Staff, AYS and Concierge/Guest Services. Position assists in working with employees to carry out guest arrival and departure procedures and to maintain the property’s cleanliness standards. Strives to ensure guest and employee satisfaction and achieve the operating budget.

Candidate Profile

Education And Experience
  • High school diploma or GED; 3 years experience in the guest services, front desk, housekeeping, or related professional area.

    OR

  • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the guest services, front desk, housekeeping, or related professional area.

    Core Work Activities

    Supporting The Management Of Rooms Operations Activities

  • Opens and closes Front Desk shifts / Housekeeping and ensuring completion of assigned shift checklist and other duties.
  • Runs and reviews critical information contained in room operations reports.
  • Understands the functions of the Recreation. Laundry, Housekeeping, Bell Staff, AYS, Front Desk and Concierge/Guest Services operations.
  • Operates all department equipment as necessary and reporting malfunctions.
  • Ensures employees have the proper supplies and uniforms.
  • Understands night audit procedures and being able to comprehend and utilize reports as necessary.
  • Understands and complies with loss prevention policies and procedures.
  • Communicates performance expectations employees in accordance with job descriptions for each position.
  • Handles employee questions and concerns.
  • Effectively schedules employees to business demands and tracks employee time and attendance.

    Contributing Information To Support Managing To Budget

  • Supervisessame day selling procedures to maximize room revenue and property occupancy.
  • Verifies accuracy of room rates to maximize revenue opportunities
  • Uses budgets, operating statements and payroll progress reports as needed to assist in the management of the Room Operations.
  • Participates in the management of departmental controllable expenses to achieve or exceed budgeted goals.
  • Understands the impact of Room Operations on the overall property financial goals and objectives.

    Providing For And Managing The Guest Experience

  • Assists in the investigation of employee and guest accidents.
  • Assists in the use of a guest information tracking system to ensure that a successful repeat guest recognition program is in use to recognize guest preferences and
  • Sets a positive example for guest relations.
  • Interacts with guests to obtain feedback on product quality and service levels; effectively responding to and handles guest problems and complaints seeking assistance from supervisor as necessary.
  • Assists in the review of comment cards and guest satisfaction results with employees.

    The hourly pay range for this position is $24.04 to $30.29. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    The application deadline for this position is 28 days  after the date of this posting, 04/08/2024.

    • Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    When you join the Sheraton family, you become a member of its global community. We’ve been a place to gather and connect since 1937. At Sheraton, associates create a sense of belonging in more than 400 communities around the world. We invite, we welcome, and we connect guests through engaging experiences and thoughtful service. If you’re a team player who is excited to deliver a meaningful guest experience, we encourage you to explore your next career opportunity with Sheraton. Join us on our mission to be ‘The World’s Gathering Place’. In joining Sheraton Hotels & Resorts, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​ 

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted April 9, 2024

    Sheraton Denver Downtown Hotel

    Our Hotel

    Situated in the heart of the city, Sheraton Denver Downtown Hotel gives travelers easy access to the best of the Denver. Ideally located on the popular 16th Street Mall, a mile-long pedestrian promenade brimming with shopping, dining, nightlife and entertainment, our hotel places the city at your fingertips. Nearby attractions beckon; catch a game at Coors Field, experience an exhibit at The Denver Art Museum or enjoy a family trip to the Denver Zoo. Arrive with ease — the light rail is close by —then settle into our upscale guest rooms and suites, each with our signature Sheraton Sleep Experience Bed, high-speed Wi-Fi and sweeping views of the city and mountains. Enjoy an abundance of hotel amenities including a heated outdoor rooftop pool, 5,000 square foot Sheraton Fitness Center, on-site business center and multiple dining options, including Hacienda Colorado and Yard House. As the largest meeting hotel in Denver, our hotel provides 133,000 square feet of flexible meeting and exhibit spaces.


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