Front Desk Supervisor

Description

Ideal Candidate would have a minimum of 1-year supervisory experience and a minimum of 2-3 years Front Office experience. 

Rate of Pay: $19.00 per hour

Schedule: Full Time/Full Availability and Flexibility (AM/PM scheduling) (Weekdays, Weekends, Holidays as needed) 

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Oversees front desk operations.
• Provides guest service, guidance and leadership to ensure consistent customer service is provided.
• Assigns and instructs team members in details of work.
• Monitors lobby traffic to make staffing adjustments accordingly.
• Resolves customer complaints.
• Trains, supervises, schedules and assists in evaluating staff.

Requirements

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!