Rooms Coordinator

Description

The iconic Hilton Baltimore Inner Harbor is seeking a full-time Rooms Coordinator to join their team! This 757-room property is located next to Oriole Park at Camden Yards, Inner Harbor’s museums, the National Aquarium, and is connected to Baltimore Convention Center via skywalk! As a Rooms Coordinator, you will provide prompt and courteous service to both group and leisure guests traveling to the property in a way that meets Hilton's high service standards. Ideal candidates for this position will have previous hotel front desk and/or reservations experience, ideally at a property of comparable size and of Hilton brand.

Shift Pattern: candidates should be available to work flexible shifts between the hours of 6 am and 7 pm, any day of the week/weekends/holidays as needed

Pay Rate: $20.20 per hour

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

As a Rooms Coordinator, you will provide prompt and courteous service to both group and leisure guests traveling to the property in a way that meets Hilton's high service standards. Specific tasks of the position may include:

• Promptly answer incoming calls from both internal and external guests using positive and clear English, as well as connect incoming calls to appropriate departments and handle all reservation/hotel inquiries directly
• Prioritize daily room assignments for all incoming guests - make appropriate selection of rooms based on guest needs whilst proactively managing hotel inventory
• Monitor hotel’s text messaging platform and directly assist with guest’s enquiries and requests.
• Ensure that all guests requests are confirmed, and specific accommodations are pre-assigned, and all requests for special accommodations are met daily
• Field guest complaints; listen and extend assistance in order to resolve problems such as price conflicts or room concerns, etc.
• Responsible for all pre-registration, room blocks, and handling all special reservation requests for individuals and groups.
• Prepares all VIP key packets and makes special arrangements as needed.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!