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Director of Operations

SpringHill Suites Navarre Beach

8375 Gulf Boulevard
Navarre, FL 32566

161 Room All Suite
Managed By Concord Hospitality Enterprises
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Compensation: $70,000 per year, Full-Time

Description

Summary:

This dynamic Director of Operations will be responsible for supporting all aspects of the operation including guest and employee satisfaction, human resources, financial performance, sales and revenue generation and delivering a return on investment. Assists the General Manager in leading the team in the development and implementation of property-wide strategies. Ensures implementation of the brand service strategy and brand initiatives with the objective of meeting or exceeding guest expectations.

Responsibilities:

  • This position does not have a set schedule due to hotel operations being a 24/7/365 operation.
  • Will need to learn company programs such as Hotel Effectiveness & Ultipro.
  • Ensures that all brand standards are being maintained in each area of the property.
  • Oversees the operation of the all hotel property departments.
  • Maintains current licenses and permits as prescribed by local, state and federal agencies.
  • Provides a safe working environment in compliance with OSHA/MSDS.
  • Ensures compliance with all corporate accounting procedures.
  • Cover Front Desk, Housekeeping, and Food and Beverage shifts as needed.
  • Ensures each department has accurate and complete inventory and all supplies are maintained.
  • Assists and approves department managers scheduling against guest and hours/occupied room goals.
  • Assist team supervisors and managers with constructive coaching and counseling.
  • Motivates and empowers staff to solve guest issues.
  • Focused on guest satisfaction scores and strategies to improvements.
  • Provides excellent customer service by being readily available/approachable for all guests.
  • Ensures training and onboarding of all new team members are thorough and completed in a timely fashion.
  • Assist managers in proactive hiring and ensuring appropriate staffing levels in all areas.
  • Oversee the Bar, Restaurant and Banquet Operations.
  • This is not an all encompassing list of job duties and responsibility.

    Here are some reasons our associates like working for us:

    Benefits:

    We offer competitive wages. Full-time associates are eligible to participate in a comprehensive benefit package, which includes medical/dental/vision plans, life insurance, ST/LT disability options, 401K options, tuition assistance, discounted room rates at Concord managed hotels, plus training & development and career advancement opportunities.

    Why Concord?

    Concord Hospitality invests in its associates by providing training and development at all levels, from interns to executive leaders. Our “Associate First” culture supports and inspires personal development both within the workplace and beyond. Our associates are what our company is built on, and we are proud to recognize them for their hard work, dedication, and commitment to excellence. We value work life balance, diversity, and our commitment to provide the best customer service and quality accommodations in every market we exist. Concord is built on 5 cornerstones: Quality, Integrity, Community, Profitability and FUN! Our associates say it best with our national company cheer heard throughout North America ---

    “We Are Concord!” We support diversity and inclusion through our mission to be a “Great Place to Work for All."

    Qualifications

    Hospitality

    • Posted April 10, 2024

    SpringHill Suites Navarre Beach

    Situated directly on the Gulf of Mexico our Navarre Beach hotel is steps away from the beautiful water of the Emerald Coast. Enjoy inspiring and unobstructed views from our gulf-front hotel with spectacular sunrises and sunsets over the Santa Rosa Sound or the Gulf of Mexico. Our all-suite hotel blends residence-style comfort with resort-inspired amenities. Each of our suites feature wood floors with stylish décor, spaces for sleeping and relaxing, free WiFi, microwaves, coffee makers, and beverage coolers. Enjoy complimentary breakfast before setting out to explore the sugar-white sands of Navarre Beach, take a dip in our lazy river, lounge beside our zero-entry pool, or unwind in our hot tub. Grab drinks or sit down to a memorable gulf-front dining experience at our onsite restaurant, Beach House Bar & Grille. Our beachfront hotel in Navarre Beach, FL with resort-like amenities also features over 3,000 sq. ft. of event space perfect for weddings, meetings, and special occasions.

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