Housekeeping Coordinator

Job Description

Job Summary: The Housekeeping Coordinator's primary responsibility is the daily coordination of the housekeeping operation. The Housekeeping Coordinator is responsible for ensuring that the department achieves the highest degree of service delivery through effective communication and follow up.

Key Responsibilities:

• Consistently offer professional, friendly, and engaging service.
• Handle all calls for the housekeeping department and ensures all messages, information and requests are logged, communicated promptly and accurately to provide prompt delivery of excellent service for guests.
• Process requests and delegates work assignments in a timely manner, follow up with the guest to ensure their satisfaction.
• Responsible for communicating all operational concerns to the leadership team and proactively addressing any day-to-day operational concerns.
• Take a lead role in the coordination of all housekeeping employees and activities including office opening and closing, daily room assignments, uniform room duties, inspection of rooms, evening service assignments, and other special tasks.
• Maintain complete knowledge of all housekeeping service, outlets, hotel area/ features and hours of operation.
• Assist in keeping complete updated inventory of linen and housekeeping supplies.
• Generate various operational reports for the coordination of the housekeeping department.
• Assist other housekeeping employees in maintaining, cleaning and organizing work and public areas.
• Perform other duties as requested 

Qualifications:

• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with management, coworkers, guests etc.
• Excellent observation skills with a demonstrated attention to detail; ability to view small defects
• Strong working knowledge of housekeeping and hotel services, policies, and operations.
• Able to clearly communicate information to leadership and guests
• Excellent computer skills with proficient use in all Microsoft applications- Word, Excel, PowerPoint, Publisher, Outlook

Preferred:

• Minimum of 2 years in leadership capacity (Preferred)
• Minimum of 2 years housekeeping experience (Preferred)
• Minimum of 2 years hotel experience (Preferred)
• Prior experience with OnQ and Quore preferred 

Physical Requirements:

• Lifting may include equipment or furniture weighing up to 50 lbs. with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.
• Ability to life, bend, stoop, walk, push or pull heavy equipment, and stand for extend periods of time with or without reasonable accommodations.
• Must be flexible to work any day of the week, weekends, and holidays if assigned.

Benefits:

• 401k after 90 days, fully vested, company match to 4%
• Medical/ Dental/Vision– eligible after 60 days
• Employee Assistance Program (EAP)
• Flexible Spending Account (FSA)
• Awesome Paid Time Off policy
• Hilton Discounts Worldwide
• Northwood Hospitality Discounts