Sr. Manager, Digital Cobrand Product Owner

Job Number

24059340

Job Category

Information Technology

Location

Marriott International HQ, 7750 Wisconsin Avenue, Bethesda, Maryland, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

N

Position Type

Management

Job Summary

The Marriott Digital Cobrand team seeks an experienced product owner to lead the experience definition, delivery, and activation of Marriott’s digital credit card footprint. As part of the overall Digital team, the Digital Cobrand Product Owner will play a key role in maturing Marriott’s core digital credit card experiences to advance the Company’s goal of becoming the world’s favorite travel company.

In support of Marriott’s overall US and international growth strategy, this role will partner with key business, design, marketing, and engineering leaders across the organization to define, own and manage the roadmap for Digital Cobrand. This will include-

This role will lead to a diverse set of cross-functional, agile product teams to activate against each aspect of the global Cobrand roadmap and strategy in desktop and mobile web.

The person in this role will be comfortable leading, making decisions, and managing communication across the broader organization for all aspects of the digital Cobrand roadmap that pertain to new commerce capabilities and experiences.

An ideal candidate will be a digital product owner who relentlessly pushes to understand customer needs, has a data-driven mindset, and can continually partner and prioritize in a complex and fast-paced environment.

He/she will be able to navigate both strategic and tactical business, design, and engineering challenges seamlessly and will serve as a key partner across the broader Marriott organization with a diverse set of internal stakeholders.

A successful candidate will bring a proven track record in leadership, digital product management, and demonstrated, successful delivery in an enterprise setting. Additionally, an ideal candidate will understand other digital products evolution, digital experience trends, a global growth mindset, a collaborative team spirit, and a passion for delivering unique global experiences that consumers love.

Candidate Profile

Education And Experience

Required 

   4+year degree from an accredited university in Computer Science, Information Technology, Hospitality Management, Engineering, Business, other disciplines, or equivalent experience/certification

   7+ years of experience in the travel/hospitality industry, credit card industry, or technology company."

   5+ years of Product Owner and/or Product Manager experience in leading cross-functional product teams, ideally in the context of credit cards and marketing

   Demonstrated ability to lead, influence, and collaborate effectively in a matrix-managed environment.

   Entrepreneurial, startup attitude in a big company setting, self-starter who takes the initiative in an ambiguous environment to generate momentum & positive business outcomes.

   Strong analytical, organizational, and problem-solving skills with the ability to interpret and translate data into critical learnings and execution plans that drive business results.

   Ability to understand and navigate complex technical discussions, architectures, and solutions.

   The customer-obsessed mindset that capitalizes on user data to make step-change experience improvements to platforms, products, and features.

   The global mindset that balances international solution orientation with awareness, appreciation, and adaptability for local market & customer dynamics

   Experience analyzing SEO trends and impact to drive the performance of new and existing pages launched.

Preferred

   Product experience leading or managing web and app solutions within both large and small organizations.

   Experience leading a product team in a scaled agile development environment, SAFe, and variants.

   Fluency with analytics platforms; familiar with Adobe Analytics to support data-driven product and feature measurement, performance, and iteration.

   The ideal candidate will have international experience and proficiency translating global solutions for local markets.

   Experience working with Adobe Experience Manager or other content management systems.

   Master or MBA degree from an accredited university is preferred. 

Core Work Activities

Managing Work, Projects, And Policies 

   Undertaking ongoing enhancements to existing Cobrand products to drive acquisition and revenue. 

   Identifying white spaces for improvement in Cobrand experiences based on customer journeys and insights

   Streamlining and integrate Cobrand experiences across the customer journey and Marriott channels.

   Driving awareness of Cobrand product through channels like paid media and SEO.

   Boosting personalization and targeting in partnership with Digital merchandising strategies

   Maintain the benefits of existing cardholders and optimize their experience to increase consumption.

   Collaborate with Marriott's internationalization team to expand credit card market share in various countries with tailored and effective strategies.

   Building partnerships with external partners to support Cobrand Product growth agenda

   Upgrading to a new architecture and infrastructure, to expand digital Cobrand card experiences to new markets for Marriott,

   Assess the business demands to evolve the product strategy.

   Effectively prioritize and manage the scope of each feature launch to deliver critical capabilities using agile scrum methodologies.

   Document user stories in Jira, including specified acceptance criteria.

   Align and influence stakeholders and resources globally. Manage a cross-functional process for prioritizing and planning the roadmap and major product releases.

   Plan the sprints with the team, and provide prioritization for each iteration, including coordination of dependencies with other product owners.

   Coordinate with key stakeholders to ensure the product complies with business and client requirements.

   Monitor key performance metrics to ensure product performance and identify optimization opportunities.

   Provide weekly roll-up communications about progress, wins, and challenges to team leadership.

Management Competencies

Leadership

   Communication - Conveys information and ideas to others in a convincing and engaging manner through a variety of methods.

   Leading Through Vision and Values - Keeps the organization's vision and values at the forefront of employee decision making and action.

   Problem Solving and Decision Making - Identifies and understands issues, problems, and opportunities; obtains and compares information from different sources to draw conclusions, develops and evaluates alternatives and solutions, solves problems, and chooses a course of action.

   Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment ¬with its values.

   Strategy Development - Develops business plans by exploring and systematically evaluating opportunities with the greatest potential for producing positive results; ensures successful preparation and execution of business plans through effective planning, organizing, and on-going evaluation processes.
Managing Execution

   Strategy Execution – Ensures successful execution across of business plans designed to maximize customer satisfaction, profitability, and market share through effective planning, organizing, and on-going evaluation processes.

   Driving for Results - Sets high standards of performance for self and/or others; assumes responsibility for work objectives; initiates, focuses, and monitors the efforts of self and/or others toward the accomplishment goals; proactively takes actions and goes beyond what is required.
Building Relationships

   Customer Relationships - Develops and sustains relationships based on an understanding of customer/stakeholder needs and actions consistent with the company’s service standards.

   Global Mindset - Supports employees and business partners with diverse styles, abilities, motivations, and/or cultural perspectives; utilizes differences to drive innovation, engagement and enhance business results; and ensures employees are given the opportunity to contribute to their full potential.

   Strategic Partnerships - Develops collaborative relationships with fellow employees and business partners by making them feel valued, appreciated, and included; explores partnership opportunities with other people in and outside the organization; influences and leverages corporate and continental shared services and/or discipline leaders (e.g., Business, Sales & Marketing, Orchestration) to achieve objectives; maintains effective external relations with government, business and industry in respective countries; performs effectively as a liaison between locations, disciplines, and corporate to ensure needed resources are received and corporate strategies are understood and executed.

Generating Talent And Organizational Capability

   Developing Others - Supports the development of other’s skills and capabilities so that they can fulfill current or future job/role responsibilities more effectively.

   Organizational Capability - Evaluates and adapts the structure of assignments and work processes to best fit the needs and/or support the goals of an organizational unit.

Learning And Applying Professional Expertise

   Continuous Learning - Actively identifies new areas for learning; regularly creates and takes advantage of learning opportunities; uses newly gained knowledge and skill on the job and learns through their application.

   Technical Acumen - Understanding and utilizing professional skills and knowledge in a specific functional area to conduct and manage everyday business operations and generate innovative solutions to approach function-specific work challenges    

   Business Process and Analysis – Knowledge of multiple processes within sponsor department; ability to document key process flows, recognize processes for redesign, identify opportunities and translate business processes into information system’s needs.  Ability to define quality measures and evaluate performance against standards and to identify issues, risks and possible paths of resolution or mitigation strategies. 

   Technology – Ability to monitor and evaluate trends in technology, technology delivery mechanisms and IT organizational processes and tools.  This includes the ability to redefine processes, make recommendations, and perfect process governance frameworks.     

    Basic Competencies - Fundamental competencies required for accomplishing basic work activities.    

    Basic Computer Skills - Using basic computer hardware and software (e.g., personal computers, word processing software, Internet browsers, etc.).    

    Mathematical Reasoning - The ability to add, subtract, multiply, or divide quickly, correctly, and in a way that allows one to solve work-related issues.    

    Oral Comprehension - The ability to listen to and understand information and ideas presented through spoken words and sentences.    

    Reading Comprehension - Understanding written sentences and paragraphs in work related documents.    

    Writing - Communicating effectively in writing as appropriate for the needs of the audience.    

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed.

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