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Food Court Manager

Desert Diamond Casino West Valley

9431 W. Northern Ave
Glendale, AZ 85305

Hotel Casino
Managed By Desert Diamond Casinos
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Full-Time

Position Summary

Under direct supervision of the Senior Food & Beverage Manager, responsible for the overall direction of all restaurant operations. Must have extensive knowledge of Title 4 (Arizona liquor law). Works efficiently in a team based environment and must follow Tohono O’odham Gaming Enterprise (TOGE) alcohol training as well as all TOGE internal controls, consistently.

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all-inclusive.

Essential Duties & Responsibilities

  • Ensures compliance with all Tohono O’odham Gaming Enterprise policies and procedures, including Internal Controls (ICs).    
  • Knowledge of the laws and regulations governing Food & Beverage. Ensures that all Tribal, City, State and Federal Health/Food Safety codes are upheld. 
  • Responsible for maintaining a clean, organized and sanitized work area all while following all TOGE, tribal, City, State and Federal health/food safety regulations and codes.
  • Adheres to all Title 4 (Arizona liquor law) and TOGE internal controls.
  • Purchases nonfood and paper supplies; stores, rotates, takes inventory and prepares supplies for the guests.
  • Responsible for the opening and closing of the restaurants and bars.
  • Responsible general operation of kitchens, dining rooms, bar, concession and guest service.
  • Responsible for the hiring, firing, scheduling and training of team members. Responsible for all personnel actions and maintenance of personnel files.
  • Responsible for weekly time sheets.
  • Ensures all operations meet health and cleanliness standards at all times.
  • Coordinates needs of operation with the Senior Food & Beverage Manager.
  • Plans and prepares work schedules and assigns team members specific duties.
  • Coordinates sales promotion activities and prepares or directs team members, preparing food and beverages.
  • Oversees expenditures to ensure that the restaurant outlet stay within budget.
  • Orders merchandise or prepare requisitions to replenish nonfood, beverages and paper goods on hand.
  • Conducts and reviews monthly inventory, reports inventory results to Senior Food & Beverage Manager along with any transfer documents as needed.
  • Responsible for the overall direction, coordination, of the assigned area.
  • Conducts training sessions with all team members in the restaurant outlet. Provides training on guest service, food and beverage preparation, food service and food sanitation principles. Trains all team members on Point of Sale (POS) principles.
  • Assists in the operation as needed for all events.
  • Maintains a good communication with team members and maintains a positive and professional work environment.
  • Contributes to a team effort and accomplishes related results as required.
  • Performs other duties as required.
  • Analyzes member survey results and regular member/guest feedback. Partners with management to identify opportunities for improvement to be addressed with effective training solutions.
  • Exemplifies the desired culture and philosophies of the organization.
  • Demonstrate Desert Diamond Casino “On Brand” attitude towards team members & guest at all times.
  • Displays, supports and reinforces Desert Diamond Casino’s Spirit of Service Standards.
  • Model the company standards and lead by example

    • Minimum Qualifications

    Education And Experience

    Associates Degree plus 5 years restaurant and bar industry experience, 2 of the 5 years must have been in a managerial capacity; or equivalent combination of education and experience. Relevant and direct experience may be considered in lieu of degree requirement. Must be 18 years of age or older. No felony, theft or stealing convictions. Must be able to successfully pass a pre-employment drug/alcohol screen, background investigation, obtain and maintain a gaming license and to include the following:

    Knowledge, Abilities, Skills, And Certifications

  • Must have management experience at a 4 or 5 Diamond award property with fine dining and/or high volume restaurant business.  
  • Knowledge of food and beverage service standards.
  • Knowledge of dining and food maintenance operations and guest service.
  • Knowledge of all menu items including entrees, side dishes, beverages and desserts.
  • Knowledge of POS systems.
  • Knowledge of supervisory techniques.
  • Knowledge of food maintenance operations and guest service.
  • Knowledge of all menu items.
  • Knowledge of food and beverage administration operations.
  • Knowledge of bar operations.
  • Ability to obtain a Food Handlers card. 
  • Ability to obtain TIPS certification.
  • Ability to communicate effectively in the English language, both verbally and in writing with other staff and general public.
  • Ability to supervise assigned staff.
  • Ability to lift heavy objects repeatedly.
  • Ability to service guests in a professional appearance and manner.
  • Ability to follow instructions and work in a stressful and busy environment.
  • Skill in the use of computers, preferable in a PC, Windows-based operating environment.

    Physical Demands

    While performing the duties of this job, the team member regularly is required to stand and walk for extended periods; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The team member occasionally is required to sit; and stoop, kneel, crouch, or crawl. The team member must occasionally lift and/or move up to 50 pounds.

    Work Environment

    Work is generally performed in casino setting with exposure to second-hand smoke and a high noise level. Evenings, and/or weekends, holidays work is required.

    Extended hours and irregular shifts may be required.

    • Posted April 25, 2024

    Desert Diamond Casino West Valley

    Desert Diamond Casino West Valley is in the center of the excitement, with nearby shopping, dining, and nightlife. We are the official casino partner of Westgate Entertainment District.

    Our casino offers a variety of table games which include live Blackjack, Craps, Roulette, Mini-Baccarat, Pai Gow Poker, Ultimate Texas Hold ‘Em, Three Card Poker, Spanish 21 and a Sportsbook.

    Food & Beverage venues include the Nineteen 86 Steakhouse, the Edge, the Rock Bar, a Food Court and the casino Sports Bar.

    We have the best guest service in town and our team members add the fun! We offer a friendly, fun work environment and our benefits package is unparalleled.  Flexible schedules, paid time off, tuition assistance and insurance options, are just a few of the benefits you'll receive.

    If you are looking for an exciting, fast-paced career with plenty of growth opportunity - Desert Diamond Casinos and Entertainment is the place for you!

    Owned and operated by the Tohono O'odham nation, we are one of the premier entertainment and gaming destinations in Southern Arizona - Sahuarita, Tucson, and Why, known for our beautiful properties offering quality entertainment, great food, exciting games, and outstanding guest service.

    We are considered to be one of the largest and most respected employers in the area, offering competitive salaries, great benefit packages, and career advancement opportunities. 

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