General Manager

Description

About the Opportunity

Are you our next General Manager for Hilton Denver City Center? As our General Manager, every step inspires and nurtures a resilient team where you represent thorough leadership, guiding our unwavering dedication to exceptional guest service. Your role serves as the vital connection between the hotel, its owners, and corporate partners. You'll orchestrate relationship management, communication strategies, and explore collaborative growth opportunities.

If you are ready to embark on this empowering journey, where your leadership cultivates a culture of excellence, we look forward to receiving your application.

About the Property

Located in the heart of Downtown, Hilton Denver City Center is surrounded by an array of attractions just a short stroll away. Guests can catch an exciting baseball game at Coors Field or enjoy reflective moments at the Denver Art Museum, which houses over seventy thousand individual art works. For thrill-seekers, Elitch Gardens offers adrenaline-pumping rollercoasters just 2.4 miles away. Plus, the Colorado Convention Center is conveniently within a 10-minute walk. Within a mile radius, Historic Larimer Square awaits, with its charming boutiques and an extensive selection of international dining experiences. After a day of exploration, guests can unwind by soaking in breathtaking views of the Rocky Mountains.

We're thrilled for you to take on this extraordinary opportunity at Denver Hilton City Center, where you'll lead an exceptional team and influence our guests' experiences.

For more information about this property, click HERE

What will I be doing?

As the General Manager, you would be responsible for managing daily hotel operations and providing overall leadership in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage all hotel operations including, but not limited to hotel budgeting and forecasting, strategic planning, leading service initiatives, leading and managing balanced scorecard performance, implementing and complying with all company policies and standards, overseeing sales and marketing initiatives, leading and developing the executive team, responding to guests inquiries and resolving concerns and hotel-wide meeting participation and facilitation
• Ensure guest and team member satisfaction
• Monitor and develop team member performance, particularly the executive team and department heads, to include, but not limited to, providing supervision and professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward
• Recruit, interview and train team members
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Serve as primary liaison with hotel owners and corporate entities

Requirements

What are we looking for?

Basic Qualifications:

• A minimum of 3 years General Manager experience at a full-service hotel
• Experience managing a property with $30M or greater in revenue and 300 rooms
• Thorough understanding of revenue management and commercial strategies
• Proficient in fostering positive and productive ownership relationships and demonstrates strong communication skills, with proven ability to adapt and respond quickly
• Performance driven, with strong leadership capability and proven ability to attract, motivate, lead, inspire and direct a talented team towards driving excellent guest and employee satisfaction results

Preferred Qualifications:

• Knowledge of local Denver market
• Hilton brand experience

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The annual salary range for this role is $250K - $270K and is based on commensurate experience.