Photo of Gaylord Rockies Resort & Convention Center, Aurora, CO

Assistant Food and Beverage Operations Manager

Gaylord Rockies Resort & Convention Center

6700 North Gaylord Rockies Boulevard
Aurora, CO 80019

114 Room Resort
Managed By Marriott International
Save

Full-Time

Additional Information

Arapahoe Springs Pool Bar

Job Number

24065577

Job Category

Food and Beverage & Culinary

Location

Gaylord Rockies Resort & Convention Center, 6700 North Gaylord Rockies Boulevard, Aurora, Colorado, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Job Summary

Assists with supervising food and beverage/culinary daily operations. Responsibilities include ensuring guest and employee satisfaction while maintaining the operating budget. Ensures standards and legal obligations are followed.

Candidate Profile 

Education And Experience
  • High school diploma or GED; 3 years experience in the food and beverage, culinary, or related professional area.

    OR

  • 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 1 year experience in the food and beverage, culinary, or related professional area.

    Core Work Activities

    Assisting In Managing Day To Day Operations

  • Assists in the ordering of F&B supplies, cleaning supplies and uniforms.
  • Supervises daily F&B shift operation and ensures compliance with all F&B policies, standards and procedures.
  • Supports and supervises an effective monthly self inspection program.
  • Operates all department equipment as necessary and reports malfunction.
  • Supervises staffing levels to ensure that guest service, operational needs, and financial objective are met.
  • Encourages and builds mutual trust, respect, and cooperation among team members.
  • Develops specific goals and plans to prioritize, organize, and accomplish your work.
  • Celebrates and fosters decisions that result in successes as well as failures.
  • Communicates areas that need attention to staff and follows up to ensure understanding.
  • Coordinates cleaning program in all F&B areas (including General clean), identifying trends and making recommendation for improvements.
  • Follows property specific second effort and recovery plan.
  • Stays readily available/ approachable for all team members.
  • Demonstrates knowledge of the brand specific service culture.

    Ensuring Exceptional Customer Service

  • Provides services that are above and beyond for customer satisfaction and retention.
  • Serves as a role model to demonstrate appropriate behaviors.
  • Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.
  • Takes proactive approaches when dealing with guest concerns.
  • Sets a positive example for guest relations.
  • Stays readily available/ approachable for all guests.
  • Reviews comment cards and guest satisfaction results with employees.
  • Responds in a timely manner to customer service department request.

    Additional Responsibilities

  • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.
  • Analyzes information and evaluates results to choose the best solution and solve problems.
  • Performs hourly job function if necessary.
  • Extends professionalism and courtesy to team members at all times.
  • Comprehends budgets, operating statements and payroll progress report.
  • The hourly pay range for this position is $26.44 to $32.69. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account, flexible spending accounts, tuition assistance, pre-tax commuter benefits, and other life and work wellness benefits.  Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions. 

    The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

    The application deadline for this position is 42 days after the date of this posting, 4/15/2024.

    Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.



    Why have less when you can have MORE — all under one roof? Rooted in our expertise and leadership in meetings and experiences, Gaylord Hotels intentionally deliver environments, services and programming that bring people together in an extraordinary way. The heart of our brand are STARs, who are creative, entrepreneurial and dedicated to providing thoughtful, big-hearted service to guests. At Gaylord, we provide STARs with opportunities well beyond that of a traditional hotel—offering you endless career opportunities, the extras, and MORE. In joining Gaylord, you join a portfolio of brands with Marriott International.

    Be

    where you can do your best work,​

    Begin

     your purpose, 

    Belong

     to an amazing global​ team, and 

    Become

     the best version of you.
    Posted April 16, 2024

    Gaylord Rockies Resort & Convention Center

    Plunge into Fun at Denver's Top Waterpark Resort

    Standing at the edge of the Front Range, Gaylord Rockies Resort & Convention Center showcases the state’s alpine charm and offers guests a welcome reprieve from the typical mountain resort stay. From our thrilling Arapahoe Springs Water Park to an exciting lineup of family-friendly activities and entertainment, there’s something for the entire family to enjoy. Guests can relax on the beautiful new Grand Lodge Lawn with stunning mountain views, enjoy five delicious restaurants, bars, world-class Relâche Spa, and state-of-the-art fitness center. For those planning or attending their next meeting or event, the resort features more than 500,000 sq. ft. of flexible meeting space, 1,387 modern guest rooms, and 114 spectacular suites. With a fantastic water park, seasonal events, entertainment, and close proximity to local attractions, Gaylord Rockies Resort is the place where you can enjoy more of everything you love.

    Dining

    Gaylord Rockies Resort & Convention Center offers a variety of restaurant options for you to enjoy during your stay in Aurora, Colorado. Choose from fine dining, unique culinary experiences and special restaurant events. Toast family and friends with two local craft beers on tap, Pinyons Pale Ale and Grand Lodge Golden Ale, brewed by Dry Dock Brewing Company and exclusively available at the restaurants and bars in our resort. Kids dining in our restaurants love the options on our special menu, featuring kid's cuisine with a healthy twist.

    Meetings & Events

    Featuring more than 500,000 square feet of flexible meeting, convention, outdoor, exhibit and pre-function space, Gaylord Rockies Resort & Convention Center offers the perfect blend of style and function for any event near Denver, Colorado. Whether you're hosting a trade show for thousands or planning an intimate executive board meeting, our convention center hotel stands ready to accommodate your gathering.