Ambassador (Host / Concierge)

Description

THIS IS A SEASONAL POSITION

Team Members who encompass the role of Ocean Club Concierge & Membership Ambassador take the initiative to deliver a unique and memorable experience by providing a wide range of services that makes the transaction feel like a part of an elevated experience for all guests and Members.

What will I be doing?

•         Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities.
•         Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
•         Follow up with guests to ensure their requests or problems have been met to their satisfaction.
•         Receive, record, and relay messages accurately, completely, and legibly.
•         Respond to special requests from guests with unique needs.
•        Communicate VIP arrivals and acknowledge any and all Member/ Owners of the Resort.
•        Greet guests and determine the number in their party. Seat guests based on server rotation and cover count and by finding a clean, available table; pulling out chairs; placing clean/current menu in front of guest, etc.
•         Guide guests through the dining rooms and Buffet, providing any needed assistance.
•         Maintain cleanliness of work areas throughout the day, practicing clean-as-you-go procedures. Monitor dining rooms for seating availability, service, safety, and well being of guests.
•         All other duties as assigned.

Requirements

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality
• Productivity
• Dependability
• Customer Focus
• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The hourly rate is $19.85 - $23.35 and is based on applicable and specialized experience and location.