Table Games Supervisor Rate 2 Shift Lead

SUMMARY

Responsible for administration of operations and functions of the Table Games Department and in alignment with the mission, objectives, policies, and procedures of the Mille Lacs Corporate Ventures property, and in full accordance with all Federal, State and Tribal gaming regulations.  Support the Table Games Managers in developing a cohesive team of dedicated Gaming Associates, ensuring an atmosphere of teamwork and camaraderie.  Perform daily functions always with Guest Satisfaction as the number one priority

MEETING PERFORMANCE EXPECTATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Responsibilities listed below are representative of the knowledge, skills and/or ability needed to effectively execute this job.  Reasonable accommodation may be made to enable individuals with disabilities to perform these essential functions.

ESSENTIAL DUTIES OF THE POSITION

• Responsible for supervising the operation of specified amount of Table Games operations and ensuring compliance with approved policies, procedures, and gaming regulations.
• Promotes positive guest relations providing a delightful gaming experience by answering questions, resolving disputes, call servers, providing complimentary, etc.
• Assists in the selection, training, and evaluation of Table Games Associates.  Maintains the highest quality standards in all areas of guest service and hospitality and developing players.
• Ensures that all games move at an appropriate pace.  Maintains appropriate game spread, limits, and staffing.
• Ensures accuracy and inventory throughout shift and at shift changes.
• Observes various games, Associates, and Guests to ensure game integrity.
• Understands the various gaming areas on the casino floor. 
• Applies the appropriate level of disciplinary action of Associates in his/her span of control to maintain and improve on expected levels of performance and productivity.
• Ensure accuracy and completion of gaming documents.
• Promotes and fosters an environment of teamwork with all casino Associates and Vendor contacts and treats everyone with mutual respect and courtesy.
• Provides guidance and support for continued growth opportunities to Associates for both personal and professional growth.

COMPETENCIES

• Values based leader and active role model in living and teaching the MLCV Way
• Excellent written, verbal, and interpersonal communication skills.
• Self-starter with the ability to thrive in a fast-paced environment. 
• Maintains an attitude and philosophy consistent with the company mission, vision, and values.
• Displays a high level of maturity, discretion, tact, judgment, and the ability to deal with confidential matters.

Education and/or experience

• High School diploma or GED or relevant experience required.
• Computer-literate with specific proficiency in Microsoft applications required.
• Six (6) months of Table Games experience preferred.
• Completion of internal development training.

SPECIAL QUALIFICATIONS

• Mille Lacs Band Member and American Indian preference will be exercised in the hiring process.
• Must be able to secure license from Gaming Regulatory Authority.
• Must follow and enforce all relevant DGR’s.
• Bilingual and able to speak Spanish proficiently a plus.