Residences Director of Facilities

Additional Information

Relocation Assistance is Available!

Job Number

24067460

Job Category

Engineering & Facilities

Location

RC Residences North Hills, 5000 Royal Court, North Hills, New York, United States VIEW ON MAP

Schedule

Full-Time

Located Remotely?

N

Relocation?

Y

Position Type

Management

Marriott offers relocation assistance for this job opening which is US and Canada: Plan 3 (without real estate program). Please visit MGS for details on the relocation policies.

Job Summary

Functions as the property’s strategic facilities business leader. Manages all engineering/maintenance and housekeeping related operations. Position has overall responsibility for maintaining the building, grounds and physical plant, cleanliness of guest rooms, public space, recreation and laundry. Develops and implements strategies that will deliver products and services, which meet or exceed the needs and expectations of guests and employees while maximizing the financial performance. Responsible for maintaining standards and regulatory requirements. Leads the emergency response team for all facility issues.

Candidate Profile

Education And Experience

High school diploma or GED; 6 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

OR

2-year degree from an accredited university in Building and Construction, Engineering, Mechanics, or related major; 4 years experience in the engineering and maintenance or related professional area; technical training in HVAC-R/Electrical/Plumbing.

Core Work Activities

Leading And Managing Engineering And Housekeeping Operations

Develops engineering and housekeeping operating strategy that is aligned with the brand’s business strategy and leads its execution.

Develops project plans in accordance with renovation or new construction needs.

Manages execution of preventative maintenance and asset protection plan.

Manages the physical plant including equipment, refrigeration, HVAC, plumbing, water treatment and electrical systems in accordance with brand Standard Operating Procedures.

Maintaining Property Standards

Manages and controls heat, light and power.

Maintains property life safety systems (e.g., fire fighting equipment, sprinkler systems, alarm systems).

Verifies that fire crew has complete understanding of all procedures, equipment and alarms.

Communicates and verifies that departmental and hotel emergency procedures are executed when necessary.

Completes appropriate maintenance to life safety system.

Leading Engineering Teams

Verifies that regular, on-going communication occurs in all areas of Engineering and Housekeeping.

Identifies key drivers of business success and keeps team focused on the critical few to achieve results.

Communicates critical information to Engineering and Housekeeping leadership teams.

Communicates a clear and consistent message regarding departmental goals to produce desired results.

Managing Profitability And Above Property Stakeholder Relations

Contacts contractors for bids, supervises construction to deliver timely completion of projects within budgetary guidelines.

Makes recommendations for CAPEX funding of building projects and plant equipment and renovations in accordance with brand business strategy.

Collaborates with owner’s asset manager on decisions concerning capital improvements to the facility.

Builds positive relationships with external customers (e.g., city building/zoning department, fire prevention bureau, vendors).

Ensuring Exceptional Customer Service

Focuses on improving service performance.

Sets expectations and holds Engineering and Housekeeping leadership teams accountable for demonstrating desired service behaviors.

Empowers employees to provide excellent guest service.

Conducting Human Resources Activities

Utilizes employee feedback and an “open door” policy to identify and address employee problems or concerns in a timely manner.

Hires engineering and housekeeping management team members who demonstrate strong functional expertise, creativity and entrepreneurial leadership to meet the business needs of the operation.

Verifies that regular, on-going communication takes place throughout engineering and housekeeping operations to communicate daily operations activities, set expectations and create awareness of business objectives.

Identifies opportunities to increase profits and create value by challenging existing processes, encouraging innovation and driving necessary change.

Verifies that employees are treated fairly and equitably.

The salary range for this position is $140,000 to $189,000 annually. Marriott offers a bonus program, comprehensive health care benefits, 401(k) plan with up to 5% company match, employee stock purchase plan at 15% discount, accrued paid time off (including sick leave where applicable), life insurance, group disability insurance, travel discounts, adoption assistance, paid parental leave, health savings account (except for positions based out of or performed in Hawaii), flexible spending accounts, tuition assistance, pre-tax commuter benefits, other life and work wellness benefits, and may include other incentives such as stock awards and deferred compensation plans. Benefits and incentive compensation may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.  

The compensation and benefits information is provided as of the date of this posting. Marriott reserves the right to modify compensation and benefits at any time, with or without notice, subject to applicable law.

MIRJ

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

At more than 100 award-winning properties worldwide, The Ritz-Carlton Ladies and Gentlemen create experiences so exceptional that long after a guest stays with us, the experience stays with them. Attracting the world’s top hospitality professionals who curate lifelong memories, we believe that everyone succeeds when they are empowered to be creative, thoughtful and compassionate.

Every day, we set the standard for rare and special luxury service the world over and pride ourselves on delivering excellence in the care and comfort of our guests.

Your role will be to ensure that the “Gold Standards” of The Ritz-Carlton are delivered graciously and thoughtfully every day. The Gold Standards are the foundation of The Ritz-Carlton and are what guides us each day to be better than the next. It is this foundation and our belief that our culture drives success by which The Ritz Carlton has earned the reputation as a global brand leader in luxury hospitality. As part of our team, you will learn and exemplify the Gold Standards, such as our Employee Promise, Credo and our Service Values. And our promise to you is that we offer the chance to be proud of the work you do and who you work with.

In joining The Ritz-Carlton, you join a portfolio of brands with Marriott International.

Be

where you can do your best work,

Begin

your purpose,

Belong

to an amazing global team, and

Become

the best version of you.