Box Office Ticket Representative
Part-Time
Under the direction of the Box Office Manager, the Box Office Ticket Representative holds responsibility for the complete ticketing process inclusive of selling, issuing, and receipt of tickets during events within the Yaamava’ Theater at Yaamava’ Resort and Casino. This position ensures an exceptional guest experience at all times while serving as a resource and a first point of contact for all events. The Box Office Ticket Representative maintains a friendly and professional demeanor while providing assistance as needed for all ticketing functions, inclusive of answering questions, handling guest complaints and resolving issues that arise.
Essential Duties & Responsibilities
1. Assists guests throughout the entirety of the ticketing process. Sells tickets, issues tickets, and receives tickets at time of event. Greets and interacts with guests in a professional and welcoming manner while establishing an exceptional customer experience throughout the ticketing experience.
2. Collects payments for ticketing needs. Balances monies at the end of the shift with leadership present.
3. Scan guest tickets and ensure that all guests have proper ticket for the event, as directed by hand-held scanner.
4. Serves as a resource for guest inquiries. Answers guest questions and provides timely resolution of any concerns that arise. Maintains thorough knowledge of the Yaamava’ Theater facility inclusive of offerings and amenities.
5. Properly audit scanner upon completion of event ingress, when necessary.
6. Maintains a safe and clean work environment at all times, in alignment with organizational standards. Inspects assigned work area prior to and during event for any safety hazards, facilities issues, or additional needs. Reports concerns to a supervisor. Assists with restocking of Box Office supplies as needed.
7. Performs other duties as assigned to support the efficient operation of the department.
Education/Experience/Qualifications
- High School Diploma or GED required.
- Minimum of two (2) years of previous customer service experience required. Previous box office experience strongly preferred.
- Previous cash handling experience required.
- Experience with AXS ticketing system strongly preferred.
- Must possess excellent communication and problem-solving skills. Must be able to resolve conflicts in a customer focused, professional manner.
- Must possess proficiency in Microsoft Outlook, Word, Excel and Power Point.
- Must be capable of multitasking in a high volume setting.
Certificates/Licenses/Registrations
- At the discretion of the San Manuel Tribal Gaming Commission, you may be required to obtain and maintain a gaming license.
Yaamava’ Resort and Casino at San Manuel will make reasonable accommodations in compliance with applicable law.
As one of the largest private employers in the Inland Empire, San Manuel deeply cares about the future, growth and well-being of its employees. Join our team today!
Yaamava’ Resort & Casino at San Manuel
Yaamava’ Resort & Casino at San Manuel is located just 60 minutes from downtown Los Angeles in the city of Highland, CA. It is one of the largest casinos on the West Coast, with 7,000 slot machines, 150 table games, and five high-limit rooms. We are one of the top 10 largest casino resorts in the US.
Guests enjoy sweeping views of the San Bernardino Mountains, live entertainment, and a full array of dining options, which include The Pines Modern Steakhouse, Hong Bao Kitchen, Serrano Vista Cafe, Rock & Brews, Chingon Kitchen, Big Mo’ Cafe, and 11 bars and lounges.
The Serrano Spa earned a Forbes Travel Guide Five-Star award, and The Pines Modern Steakhouse and Yaamava’ Resorteach earned a Forbes Travel Guide Four-Star award, with all three being the first in the Inland Empire to receive such designation. Yaamava' Resort and Casino at San Manuel also received two 2023 AAA Four Diamonds ratings for the new hotel and The Pines Modern Steakhouse.
The hotel is a 17-story tower with 432 guest rooms. Guests relax in an elevated pool with a bar and private cabanas, the lavish full-service Serrano spa and salon, a health and fitness center, a full array of dining options, multiple bars and lounges, and luxe retail shops.
Indian gaming in California is an exciting, thriving industry. Whether working on the casino floor or providing support to gaming operations as a “behind the scenes” employee, you can contribute to a dynamic and challenging business and have opportunities to learn and grow with the gaming industry.
At San Manuel, our team members define us. Working at San Manuel is more than just a job. It is a career that will help you grow into the successful professional you want to be.
Click here to see why you’ll want to work on our Team
Our benefits focus on five key areas of wellness - financial, emotional, physical, social, and occupational - because we know it takes more than a salary to thrive. The benefits under each category include everything from retirement, insurance and dental benefits to emotional wellness programs, home repair services, and much more.
