Guest Relations Manager
Parmelia Hilton Perth
14 Mill Street
Perth,
Western Australia
6000
Australia
Full-Time
Description
Guest Relations Manager
Parmelia Hilton Perth
What is it like to work for Hilton?
Hilton is a leading global hospitality company. As one of the top 100 companies to work for, it is the only hospitality company to rank in the top 5. For nearly a century, Hilton has offered travellers the finest in accommodations, service, amenities, and value. Our vision is to fill the earth with the light and warmth of hospitality. And, our amazing Team Members are at the heart of it all! For this reason, we value and reward our staff with the following:
What is a typical day as a Guest Relations Manager?
- Professionally wearing the Hilton brand, with the history, traditions, and character of the Parmelia Hilton supporting you
- Leading the Front Office team and encouraging your fellow Team Members through their duties
- Acting as main point-of-contact for these guests and ensuring hotel is prepared to offer appropriate services
- Briefing relevant hotel departments on requirements
- Following procedures and ensuring attention-to-detail for all data processing
- Responding promptly to all guest queries and special requests, offering unique solutions
- Knowing the hotel's facilities and services, going the extra mile
- Remaining calm and alert, being helpful to all guests and team members
- Seeking frequent feedback from guests
- Communicating thoroughly and compassionately, ensuring we work as a supportive team and providing a united front for our guests
- Operating safely for the best interests of all parties, making smart choices and remaining diligent in our service
- Welcoming all learning opportunities as they arise, creating a cultivating environment
Requirements
Who is our ideal Guest Relations Manager?
"A GRM is the center piece for the entire operation."
We are seeking a multi-tasking, team-loving, leader who will embody the glue of our Front Office.
With over 7300 hotels in over 124 countries and territories, Hilton offers countless opportunities to delight. From an open door to a friendly smile and an exceptional experience, we offer the millions of travellers who stay with us every year a welcome they will never forget. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, LXR, Conrad, Canopy, Curio Collection, DoubleTree, Hilton Garden Inn, Hampton and many others.
If you appreciate the impact global travel can have on the world, you could be the next Hilton Team Member. Because it’s with Hilton where we never forget the reason we're here: to spread the light and warmth of hospitality around the world.
We are Hilton. We are hospitality.
Parmelia Hilton Perth
At A Glance
Located in the heart of the city, Parmelia Hilton Perth provides the ideal home base for business and leisure travelers. Our hotel features a special collection of artwork in addition to comfortable guest rooms and suites. Host an event in one of our 9 newly refreshed meeting and event venues, including the elegant Swan Room - perfect for weddings and special occasions.
With its central Perth location and updated venues for up to 500 guests, our hotel is ideal for your next meeting, event or celebration. Guests can delight in striking views of the city’s skyline on our outdoor piazza over coffee or cocktails. Celebrate your big day with us and relax knowing our professional wedding specialist will take care of everything.
- 284 guestrooms, including 22 spacious suites
- 9 refreshed meeting and event venues for up to 500 people
- Sizzling steaks and seafood at Adelphi Grill, open every day
- Fitness center and outdoor pool
- Complimentary WiFi throughout the hotel
- Adjacent to Perth Convention Exhibition Center
