We are looking for a passionate Guest Services Representative who thrives on providing exceptional customer service, delights in putting smiles on people's faces, and has a strong desire to learn and grow.
Guest Service Representative
Fairfield Inn & Suites Richmond Ashland
11625 Lakeridge Pkwy
Ashland,
VA
23005
104 Room Hotel
Managed By
Holladay Hospitality Group
Full-Time
WHY CHOOSE US?
- 401(k) plan with a matching contribution
- FREE Life Insurance
- Enjoy a healthy work-life balance
- Outstanding health benefits
- Opportunities for growth within the company
WHAT WILL YOUR ROLE ENTAIL?
- Consistently exceed guest expectations by delivering outstanding hospitality
- Warmly greet guests upon arrival, ensuring a welcoming atmosphere
- Handle guest check-ins and check-outs efficiently
- Provide excellent front desk services to enhance guest experiences
- Assign rooms and manage administrative tasks
- Handle mail and messages, process guest payments
- Serve as a knowledgeable resource for guests, offering information on transportation and dining options
- Take and process meal and beverage orders
- Accommodate general and unique guest requests
- Skillfully diffuse conflicts or tense situations with guests
Holladay Hospitality Group is proud to be an equal opportunity employer, fostering a diverse and inclusive workplace where everyone has an opportunity to thrive.
Posted April 23, 2024
